According to Gallup, 39% of the American working population worked at least part of the time remotely in 2012. As of the first half of April 2020, this figure had risen to 62% due to Covid-19.
The pandemic created unprecedented panic and uncertainty, triggering one of the world’s most extensive work-from-home experiments.
As a result, there was and continues to be a surge in demand for a Software solution that allows organizational teams to stay connected and productive while working remotely, such as the remote desktop software.
The remote desktop software eliminates the problems of locations by allowing a local user full access to a remote computer’s desktop environment and resources.
In cases where a user is in another place but needs something fixed or changes made to their desktop, the remote desktop software comes in handy.
The VNC viewer, with the help of a connection, acts as a server through which two desktops in separate locations interact as though they are sitting right by your desktop and operating on it, but they’re not touching your system.
Computer manufacturers mainly use the software, and large organizations use it to help their clients whenever they require the assistance of Tech support specialists and, by extension, SaaS companies. Here’s how it works:
Suppose a client who has purchased a software solution needs help solving an issue across the continent. In that case, the software solution will help the software developers and programmers make the necessary changes to the system.
In addition, software developers can monitor and teach users how to operate a new technique using remote desktop software.
However, operating another system isn’t the only remarkable feature of the remote software solution.
Working in the IT industry is becoming increasingly difficult. IT professionals have to cope with new technology, hackers, frauds, and disobedient end users, and they also have to meet ambitious performance objectives and stretch their budgets.
The bad news remains that there is no way to make these threats magically disappear, but with the help of this software and the added features and security measures they provide, your organization’s sensitive information remains in good hands.
This article explains in detail seven secrets about remote desktop software that only a handful of people know and why it’s essential that you become one of the few people to enjoy its benefits.
Secrets About the Remote Desktop Software That No One Knows
Role or User-Based Access
Role and User-based access is a method of access management that establishes roles and privileges to decide whether to provide user access to a resource. Roles are determined by a user’s location, department, rank, or tasks.
The assignment of permissions is dependent on the user’s access (what they can see), operations (what they can do), and sessions (how long the user can do it).
Using a role-based security system is essential these days. Giving everyone the same level of access is a recipe for disaster as it would entail exposing your company’s details to everyone, which improves the likelihood of placing your company in the wrong hands.
To combat this, the best desktop management software has features supporting powerful, privileged account management software (PAM). Through the management system, you can verify that each user has the rights that have been assigned to their unique position by integrating Active Directory.
Because PAM is a long-term commitment rather than a one-time event, adding or modifying permissions is also quick and straightforward.
Two-Way Desktop Sharing
Say you work as a remote support professional for a software company, and your job is to inform customers about the benefits and features of your line of products.
The two-way desktop sharing capability would be helpful in this case because it enables you to connect to a remote computer screen, share your screen with only one client, or even with several customers.
While necessary for a complete user experience during online demonstrations, two-way screen sharing is insufficient.
In addition, you’ll need to clarify your directions for your consumers, which is where whiteboard equipment like a laser pointer and pencil can be useful.
Being able to hear audio from a remote computer might be incredibly helpful if you’re trying to support specific use cases, especially now that remote working is so widespread.
Having access to remote audio allows designers and editors to experience every stage of their production as it happens.
Additionally, individuals can write and modify their work as if they were in front of the remote screen.
Remote audio for medical workers implies being able to hear an alarm on a piece of equipment while they are far away, keeping a patient stable while they attend to others.
Auto Reboot and Reconnect Function
Remote desktop software like the Zoho Assist has the auto-reboot function, which comes in handy when technicians make changes in a remote computer. By emptying caches and flushing the RAM, a reboot helps the computer get to a somewhat clean condition so you can start over.
The auto-reboot feature is required for any technical assistance session because it frequently becomes necessary to start over if a computer’s performance is unsteady or needs repair.
Furthermore, technicians frequently install software patches and updates that necessitate a reboot. Without the remote reboot feature, such duties would need the termination of the support session and the initiation of a new session after each reboot.
Branding and Customization
With scamming and other forms of online fraud on the rise, clients need to be able to tell the difference between legitimate remote support services and those they can’t trust, and one way to do so is to create a brand identity that they can recognize.
Many remote desktop systems have software branding features that allow you to tailor the client application to match the look of your brand and website.
This feature mainly assists new customers in avoiding confusion. AnyDesk software will enable you to completely customize the interface, privacy settings, and communication choices on their platform.
File and Clipboard Transfer
Another great feature of the remote desktop software is the presence of feature functions that allows for easy file transfer between computers. This is a must-have because you’ll frequently need to install software or change a corrupted or outdated configuration file on the remote machine.
On the other hand, the clipboard sharing capability is critical for operations like copying scripts or commands to a distant computer or receiving an error message from a client’s machine.
Without file/clipboard sharing, you’d have to rely on third-party tools or email communication, which could cause the support session and issue resolution to be considerably disrupted or delayed.
This means that having built-in file and clipboard sharing capabilities is essential for providing your client with practical technical help. The file transfer feature is present in the Zoho Assist and Splashtop Business Access remote desktop software.
Log Off/On and Switch Users
When you need to work on workstations with various Windows User accounts, the ability to log on as a different user on a remote computer comes in handy. You might encounter this problem on shared computers in a business environment, where many employees can only work under their Windows identities.
You’ll be able to install software or updates for each remote user using the log-off/log-on capability. Otherwise, you’d have to create a new session for each Windows user, drastically slowing down and complicating your work.
This feature may also come in handy if you perform several operations requiring administrative privileges. You’ll be able to connect to a restricted user account and then elevate to the admin account to perform administrative tasks like installing software or changing settings that affect other users.
Over the years, rapid technological advancement has provided solutions to almost every life aspect, including businesses. The software industry has come up with ways in which processes are automated.
Not only have automated features taken care of to help avoid unnecessary strenuous activities, but it has also sped up and improved effectiveness, thus aiding the rapid scaling of businesses in the online marketplaces. Now, with the help of software solutions, including the remote desktop software, more results are achieved in less time.
Remote desktop software is an excellent tool for both personal and business use. It’s a program that allows you to control another computer, a host computer, from a different computer.
Because remote desktop software systems are administered through the internet, there are no physical restrictions on how far away you must be from the host computer to use them.
Most remote desktop software works with a variety of operating systems. This means you can control a Windows PC from a Mac and vice versa, with Chrome OS being incorporated in many cases. The same is true for Apple and Android smartphones.
Because a remote desktop connection offers many possibilities, there is a slew of protocols to follow when using it. The connection software is compatible with many operating systems and is simple to learn.
However, a few different types of remote desktop applications are available in the market. Here’s a list of options to choose from.