Rating Methodology: Genius Score 

We want to help you make informed decisions about software by providing comprehensive reviews and ratings. On this page, we’ll explain how we rank software using the Genius Score methodology, our comprehensive rating system that takes into account usability, features, and support.

How We Test And Rank The Software

We use a score, called Genius Score, to rate all software on SaasGenius. The Genius Score is rated between 0 and 100, with 100 being the highest score and 0 being the lowest score.

You can find the Genius Score at the top of each review. The Genius Score alone is a good indicator of the quality of the software. However, combined with our detailed breakdown of each software, you’ll get a good idea of what to expect from the software you’re interested in.

Each Genius Score has three values:

  1. Usability
  2. Features
  3. Support.

Usability, features, and support are the three key factors that determine the quality of a software product. By considering these three factors, we can provide a comprehensive assessment of the software’s capabilities and help businesses make informed decisions.

  • Usability shows how user-friendly the software is. Ease-of-use and simplicity are taken into account.
  • Features describe how feature-rich the software is compared to others software in the category.
  • Support indicates the quality of customer support.

How We Get The Numbers

Each Genius Score is calculated from existing customer reviews on the Internet and the reviews of our internal testers.

This ensures the right combination of external factors and internal reviews. Let’s take a look at how we get the numbers.

The Calculated Genius Score

We collect online reviews from reliable and verified industry-leading sources. We use at least two sources of online reviews for every software we test.

We calculate the average rating of usability, features and support based on all the reviews we have analyzed.
Expressed in a mathematical equation, the Calculated Genius Score is worked out as follows:

Calculated Genius Score = (average usability rating + average features rating + average support rating) / 3

It’s important to know that we convert online reviews into a scale from 0 to 100. So for example, if we find an online review that rates the usability of a software as 4.8/5, we convert this to 96/100 points for our Calculated Genius Score.

The Calculated Genius Score gives us a good indication of the quality of the software. It represents the average customer feedback.

But sometimes that isn’t enough. Features, support, and usability can change, and the online ratings don’t take those changes into account.

For example, a Saas product may completely change its user interface and drastically improve the tool’s usability. Existing online ratings don’t take this into account, and we have to manually adjust the Genius Score.

Adjusted Genius Score

Our team of reviewers and testers analyze every piece of software we review. We test everything we can to see how well the software works.

To begin with, we rigorously test each software provider. This includes evaluating the usability of the software, comparing its features with other software in the same category, and evaluating the responsiveness of the support team.

We put the software through its paces to ensure we can give you a thorough and informed evaluation. Sometimes we have full access to all the features of the software, while sometimes, we have to work with a demo version. But you can rest assured that we will give you an unbiased and objective review of the software.

Assume our reviewers discover a significant disparity between the Calculated Genius Score and the actual usability, features and support. In that case, they have the option to adjust the Genius Score that is published on our website.

At least one other reviewer must approve any adjustment to ensure objectivity.

The mathematical formula for the Adjusted Genius Score is:

Adjusted Genius Score = Calculated Genius Score * Adjustment Factor

We usually use an adjustment factor that is between 0.8 and 1.2. This means that our reviewers can upgrade or downgrade a software provider by 20%. In extreme cases, we can also use a higher adjustment factor.

An example of an extreme case is when a software provider drastically changes its user interface or features. Existing online reviews don’t take this into account, and it’s up to our reviewers to adjust the Genius Score, so it accurately represents the quality of the software.

The Adjusted Genius Score is the score you see on the website. It’s the score that represents the quality of each software on SaasGenius. 

How to Use The Numbers

When it comes to software reviews, it’s important to know that the scores or ratings given by reviewers are useful for getting a general idea of a product’s strengths and weaknesses. We strive to provide reviews that are based on real-world applications and reflect our honest assessment of the software’s performance. We have spent a lot of time and effort testing the software in various scenarios to give you an accurate assessment of its capabilities.

However, we realize that everyone’s needs and use cases are different. What works well for one person or business may not be so well suited for another. That’s why we encourage our readers to use our Genius Score as a starting point and do their own research and evaluate the software, ensuring it meets their needs and requirements.