|Pricing model||Pay per Use, Per User|
What is Order Management Software?
Order Management Software is a sales system that helps businesses manage orders that customers place online. The software typically contains order management, inventory control, and customer relationship management modules, which can be part of a more extensive enterprise resource planning system.
Moreover, order management software systems are different from online sales order systems, and they require the user to navigate a menu system to take orders or check on orders placed previously. Online sales order systems do not typically require the user to enter parts numbers, quantities, or other details into a form.
Inventory control software is often used in conjunction with order management software. Inventory control helps manage costs and ensures that orders are only filled when required. The inventory control module will automatically track product supplies and notify the business about low collections of particular products, thus making suggestions to the person who operates the system on conserving product supplies and reducing costs.
What Does Order Management Software Do?
- Order management software integrates with your online store and handles everything from order management to payment and shipping procedures, inventory control, etc.
- An order management system will help you keep track of your business’s orders.
- It will let you know how many orders (and items) are in your inventory at any given time.
- The software also automatically allows you to reorder when a product is running low on stock.
- You can customize order management software to suit the needs of any business, but no matter what industry they’re in, they share one common goal: making things easier for their customers.
Order management software helps order placement by allowing users to take orders through the internet or another channel, then managing those orders as they move through the manufacturing process. Once an order is complete, it ships directly to the customer’s door or is sent elsewhere for further processing (e.g., a fabricator). The system facilitates the paperwork associated with taking and managing orders but is not a substitute for the actual work that order representatives must do. Product planners and production managers are still responsible for preparing accurate information, entering estimates, and producing reports related to each order.
How We Rank the Best Order Management Software
At SaasGenius, we use a thorough ranking method to evaluate order management software based on pricing, ease of use, features, and support. Each software receives an individual rating, called a Genius Score, ranging from 0 to 100, with 100 being the highest. Our goal is to provide unbiased and accurate ratings to help you find the best order management software that meets your business needs.
Main Features of Order Management Software
Some of the main features of order management software are:
- Order and inventory management. Order management software helps businesses ensure that all orders are confirmed, processed, and fulfilled in the correct quantity with the correct product, delivering the product to the right address at the right price.
- Customer fulfillment. Order management software provides customers with a way to manage their accounts online. You can track ordered items, report damaged or missing items, request returns (if warranted), or cancel an order entirely.
- Sales analytics. For businesses that want to understand their sales information better, this feature can give them insight into how they are performing over time, including sales trends over specific periods and industry benchmarking data.
- Customer information. By using order management software, companies can keep track of customer data, including contact information, purchased products, customer history, and loyalty points. The software provides a way for businesses to manage customer addresses and other contact information for multiple customers in one place.
- Customer support. Thanks to the ability to connect with customers all in one place, this feature helps businesses respond more efficiently to requests through an easy-to-use interface that provides customer support and 24/7 access.
Benefits of Using Order Management Software
Technology offers many advantages, like automating most parts of your business. If you’re wondering which of your daily tasks could be made more efficient, read on for a few ideas.
By using order management software, you can continue to focus on running your business while your system takes care of many day-to-day details.
This software can also help you generate more revenue through automated reordering and better pricing structures.
You’ll be able to review orders, inventory, and pricing, making sure everything is in place to take care of your customers even better.
In today’s world, shoplifting and theft are commonplace. Order management software helps in inventory management, which also helps reduce theft.
With order management software, you will be able to keep track of your inventory and automatically reorder when it runs low on stock.
You will also be able to manage your customer’s orders and provide more detailed information about the products they have ordered.
Who Should Use Order Management Software?
Of course, your software requirements will always vary according to the needs of your business, and there is no one-size-fits-all solution. However, there are plenty of great options out there if your business is one of the following:
Order Fulfillment Departments
Order management software helps the relevant departments manage their workloads more efficiently.
With a mesh network, order management software can keep track of the sales rank of items on the shelf.
An order management system facilitates the shipping process, providing benefits such as tracking numbers and updates on delivery status, attracting new customers, and reducing complaints or returns due to lost packages or late shipments.
How Much Does Order Management Software Cost?
Order management software can vary in cost, depending on the type and complexity of your business. The number of transactions carried out daily will also determine the price.
A typical ERP system will start at around $5,000 without customization and grow to $10,000 to $15,000 with customization. A more robust enterprise solution may require 50-80% more purchases than integration costs.
You’ll find order management software in a wide range of forms depending on the needs of your business:
- Software that handles shipping.
- That tracks inventory through an ERP (enterprise resource planning) system.
- Manages all this, plus customer service, warranty tracking, and event reporting.
There’s also a range of price points to consider – some programs are quicker and more economical to buy off-the-shelf, while others are tailored to your own particular needs and may require custom programming.
Order management systems can be web-based (which lets you take orders over the internet) or customer service-oriented (designed to help your customer service personnel take orders over the phone). Some response times are under half a minute; others take up to 30 minutes or more. If you have a secure internet connection, you can use online order management software over the web.