Freshdesk

Freshdesk

Freshdesk is a cloud-based live chat software that helps every customer agent delight customers effortlessly, help them understand customers’ needs, and achieve speed when delivering excellent services. This software offers customers a variety of channels they will love and also give them solutions in real-time.

Usability

Feature

Support

89% Genius Score
Freshdesk

Starting price

$18/mo

Freshdesk Facts

Pricing modelPer User
Free Trial21-day
Free VersionYes

Freshdesk Overview

Cloud-based customer support software has changed the way businesses respond and deal with client queries. Freshdesk is a company that can help you with a variety of intelligent automation that enables you to increase sales and get things done faster.

It is a popular choice for businesses to manage customers at scale and increase client engagement. If you require a service that offers these features, you need to keep reading to learn more in this Freshdesk review.

Pros and Cons

Pros

  • Support staff in a single environment – Freshdesk is an all-in-one solution for your support staff in a single application. 
  • Knowledge base support – You can create a fundamental knowledge base that can answer your customer’s questions automatically. 
  • Easy ticket management – All your company’s support tickets are stored in one place, making it easy for your team to manage multiple client queries effectively.
  • Boosts customer satisfaction – Your customers are going to love the response time of your support staff when using Freshdesk.

Cons

  • Inconsistent behavior – Sometimes, Freshdesk does show signs of unpredictable behavior or intermittent bugs in the system. 

Usability 

Let’s delve deeper into this Freshdesk review to explain the superb usability it offers its users in the form of multiple integrations and omnichannel features. You have the option of integrating the software with a multitude of social media platforms so that your company’s support system is more widespread. 

It allows you to establish one place for your support staff to meet and assist a client through a live chat or ticketing system. Freshdesk wanted to simplify its platform by using a CRM system for users from all walks of life.

You can easily set up and manage tasks across your team by segmenting different departments through the service. This reduces the stress placed on your employees and aids in boosting customer brand satisfaction.

Features

Freshdesk is loaded with features that can satisfy any business owner who needs to manage their team and customers. You can adjust characteristics to suit your taste and business requirements, making it great for people who like options.

  • Omnichannel creation – No matter how large your team is, you can create different departments so that each employee is managed individually. 
  • Helpdesk feature – The software offers specially designed helpdesk features that can answer your customer queries automatically or via your support staff.
  • Agent management – Agents can easily add the relevant data to your team members’ backend requiring updated information on clients or their problems.
  • Team collaboration – Bringing your team together with Freshdesk is easy because of its unique collaboration tools.
  • AI chatbots – Customer queries can be replied to instantly by using the automated chatbots offered by Freshdesk.

Support Quality

If you are having a problem setting up your Freshdesk account, you can use the company’s excellent support service. Freshdesk offers live chat support with accommodating people who help you resolve your problems timeously.

Someone who prefers email support can expect to receive a response within 24 hours of submitting their ticket to Freshdesk. 

Unfortunately, Freshdesk has no telephone support, but that shouldn’t stop you from giving this service a miss.

Price and Plans – What Does it Cost?

There is a free service that Freshdesk offers to get started with unlimited agents for people who want to try out the software first. Freshdesk’s free version includes a knowledge base, ticket dispatch, plus email and social ticketing.

Growth Plan$15 per agent/month
Pro Plan$49 per agent/month
Enterprise Plan$79 per agent/month

Conclusion

Freshdesk changes the way businesses deal with customers and their employees. The software package can help manage client relations through its intuitive dashboard customized to your liking. 

When you sign up with Freshdesk, you can have an exclusive free version that allows you to test out the service and see if it works for your company’s criteria. We hope that this Freshdesk review has been informative and helps you to make the right decision when choosing this software.

Try out Freshdesk Now!

Sign up with Freshdesk now to receive an outstanding client management tool that helps boost your business reach and customer satisfaction. It’s time to impress your clients and respond to their queries in a timeous plus efficient manner!