What is Zonka Feedback?
Zonka Feedback is an AI-powered customer experience platform that helps businesses capture and analyze feedback from customers and employees. It helps businesses listen across every channel: email, SMS, web, in-app, and even offline.
With this tool, you can create surveys in minutes, automate feedback, and get real-time insights without digging through data.
Quick Overview of Zonka Feedback
| Overview | Zonka Feedback |
|---|---|
| Starting price | $49 |
| Free Trial | Yes, 14 days |
| Key Features | – Omnichannel Survey Distribution – Real-Time Alerts & Notifications – Customizable, No-Code Survey Builder – Response Inbox with Ticketing System – Advanced Reporting & Analytics Dashboards – White-Labeling & Branding Options |
| Best for | Customer Experience Teams, Marketing Teams, Product Managers, Support Teams, HR Departments, Operations Managers, Hospitality Providers, Healthcare Providers, Educational Institutions, E-commerce Businesses, Government Agencies, Retail Businesses |
| Customer support | Email, Chat, Phone, Knowledge Base |
| Automation | Automated Survey Triggers, Auto-Tagging Responses, Recurring Surveys |
| Integration | Salesforce, Hubspot, Pipedrive, MailChimp, Zendesk, Intercom, Freshdesk, HelpScout, Front, Jira, Slack, MS Teams, WebEx, Google Sheets, Zapier, Make, Webhooks |
Pros and Cons of Zonka Feedback
Pros
- Easy to use: Zonka Feedback has an intuitive interface that makes it easy to create and manage surveys, even for first-time users.
- Multi-language support: The app supports multiple languages, so users can collect feedback in their preferred language.
- Highly customizable: You can tailor surveys with any type of question to meet the unique needs of different departments or teams.
- Location-based reporting: It offers detailed reporting for businesses with multiple locations.
Cons
- Outdated UX: The user interface could use a modern refresh to improve the overall experience.
- Minimal animations: Transitions between survey questions are basic and may feel a bit static.
Zonka Feedback Pricing
Zonka Feedback offers a free plan to get you started with all the essentials. Customers who choose the annual subscription receive a 33% discount.
| Pricing Plan | Annual | Monthly |
|---|---|---|
| Starter | $49 | $79 |
| Growth | $199 | $299 |
| Enterprise | Custom | Custom |
Zonka Feedback Main Features
Multi-Channel Surveys
Zonka Feedback ensures you can reach your audience wherever they are. Surveys can be distributed via Email, SMS, website widgets, in-app prompts, QR codes, and even physical kiosks.
Ready-to-Use Templates
Save time and launch feedback campaigns quickly with Zonka’s professionally designed templates. Whether you’re measuring NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), or conducting onboarding and exit interviews, there’s a pre-built survey tailored for your needs.
White-Labeled & Branded Surveys
Brand consistency matters. Zonka Feedback allows you to fully customize surveys with your own logo, brand colors, and messaging, ensuring every customer interaction reflects your brand identity.
Real-Time Alerts & Notifications
Don’t miss critical feedback. Zonka’s real-time alerts notify you immediately when negative feedback is received or when specific conditions are triggered.
Response Inbox & Ticketing
Manage feedback efficiently with Zonka’s centralized response inbox. You can tag responses, assign them to specific team members, and turn feedback into actionable support tickets, all from a user-friendly dashboard.
Zonka Feedback Support Quality
Zonka Feedback offers a comprehensive support system that includes email, live chat, phone assistance, and a detailed knowledge base. Email support is available at [email protected], and phone support is accessible through +1 646 846-6000.
Support does vary by plan, though. If you’re on the Starter tier, you’ll get email, chat, ticket support, and full access to the knowledge base. With the Growth plan, you get personalized onboarding. The Enterprise plan unlocks a dedicated account manager, quarterly check-ins, and hands-on help with survey setup and optimization.
Summary
Zonka Feedback makes customer experience management feel effortless. It’s easy to use, works across every channel you can think of, and lets you customize surveys to fit your brand like a glove. Sure, there are a few design quirks here and there, but nothing that gets in the way.
If you’re serious about leveling up your customer experience, Zonka Feedback is the kind of tool that earns its spot at the top.
Try Zonka Feedback Now
Gather feedback, track insights, and boost satisfaction across channels. Zonka Feedback has you covered. Start your free trial and elevate your customer experience today.
Author
Adaline Lefe Mary John
Show all posts from Adaline Lefe Mary John
Methodology
- Who?
We are SaaS experts: Our specialists constantly seek the most relevant information to help support your SaaS business. - Why?
We are passionate about users accessing fair SaaS pricing: We offer up-to-date pricing data, reviews, new tools, blogs and research to help you make informed SaaS pricing decisions. - How?
With accurate information: Our website manager tests each software to add a Genius Score using our rating methodology to each product. Our editorial team fact-check every piece of content we publish, and we use first-hand testing, value metrics and leading market data.