EZO

What is EZO?

EZO is a comprehensive cloud-based asset management platform that provides organizations with intelligent solutions for tracking, managing, and optimizing their entire asset portfolio. EZO functions as an “EAM for the mid-market” by unifying asset tracking, CMMS-grade maintenance, IT asset management (via EZO AssetSonar), and field/rental operations (via EZRentOut) on a single platform.

With EZO, you can streamline asset lifecycle management from procurement to retirement, automate preventive maintenance and work orders, track equipment across multiple locations, and generate detailed reports for informed decision-making. 

It supports barcode and QR code scanning, RFID technology, and mobile access to ensure near-real-time visibility into asset location, custody, and utilization.

Why it matters: Teams can consolidate IT, equipment, and facilities data to reduce audit risk and improve overall uptime without the complexity of heavy, legacy EAM suites. 

Quick Overview of EZO

Pros and Cons of EZO

Pros

• Intuitive interface with minimal learning curve: Ezo features a clean, modern interface that avoids overwhelming users with unnecessary complexity, and users consistently praise the platform for being easy to navigate and implement quickly across departments without extensive training.
• Comprehensive asset lifecycle management: It provides end-to-end asset management from procurement to retirement, including purchase order tracking, vendor management, maintenance histories, and depreciation management for complete visibility into asset performance.
• Powerful mobile capabilities with barcode scanning: Ezo’s mobile apps for Android, iOS, and Windows enable instant barcode and QR code scanning, which allows teams to update asset information in real-time from any location, making field audits seamless.
• Flexible multi-location support: The software excels at managing assets across multiple sites and departments, offering centralized visibility while maintaining location-specific controls and customizable access permissions for different user roles.
• Modular “EAM for mid-market” path: Start as asset tracking/CMMS and expand to ITAM/SAM as needs grow.
• Cross-domain visibility (IT + equipment): Reduces blind spots most point tools leave behind.

Cons

• Performance issues with bulk operations: Users report lag when processing multiple items simultaneously, and the platform can experience slower performance during peak usage periods, which may impact productivity for larger operations.
• Limited advanced customization options: While Ezo offers good basic customization, it lacks some advanced features and filtering options that power users might expect, particularly for complex reporting scenarios and enterprise workflows.
• Not a heavy EAM for turnarounds/RCM: If you need deep RCM/FMEA, advanced MRO cost accounting, or linear asset GIS, confirm fit with their Sales team first.

EZO Pricing

EZO offers a tiered pricing structure designed to accommodate businesses of various sizes, with all plans billed annually for the best value.

The pricing structure is based on a per-user-per-month model, which means costs scale with your team size rather than the number of assets tracked. The exact cost depends on:

• Number of users in your organization,
• Specific plan and features selected,
• Implementation and customization requirements, and
• Level of support needed.

Pricing Plans

All plans include a 15-day free trial, up to 90 minutes of onboarding assistance, and free updates.

Ezo Main Features

Asset Tracking and Management

EZO’s core asset tracking functionality provides comprehensive visibility into your entire asset portfolio with support for unlimited asset categories, custom fields, and flexible asset hierarchies. The system maintains detailed audit trails for every asset interaction, ensuring accountability and compliance.

You can track asset locations, assignments, conditions, and lifecycle status in real-time. The platform handles everything from asset acquisition to retirement, providing a complete view of your asset landscape.

Barcode and QR Code Scanning

The platform includes powerful scanning capabilities through mobile apps and web interfaces, allowing you to generate professional-grade labels in various sizes and formats and scan assets using smartphones, tablets, or dedicated scanners.

You can streamline asset identification, check-in/check-out processes, and inventory audits. Each scan captures additional data, including geo-location, IP address, and timestamp information for comprehensive tracking.

Maintenance Management (CMMS)

Comprehensive maintenance operations with automated scheduling, work order management, checklists, SLAs, and vendor tracking help you extend asset lifecycles and minimize downtime.

You can set up recurring maintenance tasks, receive automated alerts for upcoming activities, and track maintenance costs and vendor performance. Technicians can capture evidence (photos, signatures) on mobile, and the system centralizes full maintenance history on the  asset record for complete lifecycle visibility and audit readiness.

Multi-location and Multi-user Support

The software excels at managing assets across multiple facilities, departments, or geographic locations with granular access controls, custom user roles, and approval workflows.

You can ensure each team member sees only relevant information while maintaining centralized visibility across all locations. The platform supports unlimited users with flexible permission structures.

Inventory and Stock Management

Beyond fixed assets, EZO tracks consumable inventory and stock items with automated reorder points and low stock alerts, helping prevent operational disruptions.

You can manage purchase orders, track supplier performance, and handle stock transfers between locations. The system distinguishes between fixed assets and inventory for accurate financial reporting.

Reporting and Analytics

The platform provides hundreds of pre-built reports covering asset utilization, maintenance costs, depreciation, compliance, and performance metrics with customizable dashboards and key performance indicators.

You can create custom reports, schedule automated delivery, and generate insights for strategic decision-making. Advanced analytics help identify optimization opportunities and cost-saving measures.

EZO Support Quality

EZO provides email and phone support during business hours (7 AM to 5 PM US Eastern time), with after-hours support available for urgent issues, along with extensive knowledge base resources and training materials.

Customer service receives generally positive feedback with “responsive communication and knowledgeable staff,” though some users have noted occasional delays during peak periods and wish for 24/7 availability.

The platform offers up to 90 minutes of complimentary onboarding assistance, self-paced training through documentation and video tutorials, and additional training sessions available for organizations requiring more extensive guidance.

Response times are typically quick across all support channels, with most inquiries handled within 24 hours during business days.

Ezo Alternatives

Summary

Overall, EZO is a versatile asset management platform that bridges the gap between simple inventory tools and heavy EAM suites. available, particularly well-suited for small to medium-sized businesses looking to streamline their asset tracking and maintenance operations. It provides a comprehensive, user-friendly platform that balances robust functionality with ease of use while offering competitive pricing and reliable support.

With its intuitive interface, comprehensive asset lifecycle management, and strong mobile capabilities, EZO excels in asset tracking, maintenance scheduling, and multi-location support. It successfully bridges the gap between simple inventory tools and complex enterprise asset management solutions.

Try EZO Now

Start a 15-day free trial or request a customized demo to see how EZO delivers EAM-level control, without the heavy lift.

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