When it comes to increasing customer satisfaction, you can rely on Brand24. It is a real-time online and social monitoring application designed for small to mid-size businesses as well as large enterprises, nonprofit organizations, and freelancers. With Brand24, you can enjoy instant access to what people are saying about your brand and industry. You can utilize their reactions to make your customers more satisfied and grow your sales figures.
With Brand24, you can get social insights in real-time. The tool gives you immediate access to all mentions about your company across the Web – from social media and blogs to heavy-weight publishers. You can take action on positive comments from brand ambassadors and also respond to dissatisfied customers before the story gets ahead of you.
You can also share Brand24 project access across your teams, and group results based on keywords, specific topics, or mentioned sources. While Influence Score lets you recognize people having the highest social influence, Sentiment Analysis allows you to categorize negative, positive, and neutral mentions.
Now the most crucial part comes into play. With Brand24, you can identify sales opportunities. As you know, 80% of customers do thorough research or ask online before they make a buying decision. Brand24 provides you with the listening tools to find leads, recognize where to promote your products, and find prospective customers before they find you. You can track hashtags, key topics, and all sorts of discussions related to your brands, as well as your competitors.
- Online monitoring – news, publishers, blogs, social media
- Monitoring more than hashtags and handles on social media
- Pre-assigned positive, negative or neutral sentiment to comments (Sentiment Analysis)
- Reporting and data export tool (free PDF reports for all pricing plans)
- Collaboration opportunities across teams
- Social listening
- Identifying influencers
- Competitor monitoring
- Advanced analytics
- Access from mobile devices
- Integration with Slack
- Support 24/7
Intended Users: Freelancers, Large Enterprises, Mid Size Businesses, Non-Profits, Public Administrations, Small businesses
Devices Supported: Android, iPhone-iPad, Linux, Mac, Mobile Web App, Web-based, Windows
Supported Countries: Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages: Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish
Support Options: FAQs, Online Support, Phone Support, Video Tutorials