Brand24

Overview
When it comes to increasing customer satisfaction, you can rely on Brand24. It is a real-time online and social monitoring application designed for small to mid-size businesses as well as large enterprises, non profit organizations, and freelancers. With Brand24, you can enjoy instant access to what people are saying about your brand and industry. You can utilize their reactions to make your customers more satisfied and grow your sales figures.
With Brand24, you can get social insights in real-time. The tool gives you immediate access to all mentions about your company across the Web – from social media and blogs to heavy-weight publishers. You can take action on positive comments from brand ambassadors and also respond to dissatisfied customers before the story gets ahead of you.
You can also share Brand24 project access across your teams, and group results based on keywords, specific topics or mention sources. While Influence Score lets you recognize people having highest social influence, Sentiment Analysis allows you to categorize negative, positive and neutral mentions.
Now the most crucial part comes into play. With Brand24, you can identify sales opportunities. As you know, 80% customers do thorough research or ask online before they make a buying decision. Brand24 provides you with the listening tools to find leads, recognize where to promote your products and find prospective customers before they find you. You can track hashtags, key topics and all sorts of discussions related to your brands, as well as your competitors.
Key Features
- Online monitoring - news, publishers, blogs, social media
- Monitoring more than hashtags and handles on social media
- Pre-assigned positive, negative or neutral sentiment to comments (Sentiment Analysis)
- Reporting and data export tool (free PDF reports for all pricing plans)
- Collaboration opportunities across teams
- Social listening
- Identifying influencers
- Competitor monitoring
- Advanced analytics
- Access from mobile devices
- Integration with Slack
- Support 24/7
- Alerts
Software that will help you monitor the Web
What do you like best?
Brand24 is a great tool to see the social media chatter going on about your business. The functionality to look at multiple platforms in just one place is great as well. I really like getting my news notifications by email in the morning. Analytics give you great insights to the types of posts that are getting popular.What do you dislike?
The price gap between the Premium plan and the Max plan is quite big.What benefits have you realized?
The biggest benefit is being notified immediately on my phone or by email whenever my keywords are mentioned online. I no longer need to spend many hours on Google searching for most recent publications and news.Recommendations to others considering Brand24
If you are looking for software that will help you monitor your brand or key conversations online but you don’t have a huge budget, I would recommend getting Brand24!