Freshdesk is a unique customer support platform based on cloud. The main objective of creating Freshdesk was to help different company sizes provide excellent customer service to clients. The two main aims of the product are enabling users to contact businesses easily followed by getting feedback quickly and empowering brands to get in touch with target customers.
Freshdesk’s has successfully catered to the needs of 50,000 businesses as well as organizations and has over 300 workforce globally. Some of the renowned businesses that took customer support facilities of Freshdesk include Honda, Pearson, Cisco, 3M, Toshiba, Sony Pictures, Xiaomi, GoodReads, Petronas, and many more. The clientele includes all businesses, right from small, medium, to large organizations.
Major solutions provided by Freshdesk are Ticketing, Self Service, Reporting, Multi channel, Integration, Productivity, Security, and Global Support. This major customer support software has helped businesses in meeting the needs of their customers as they scale up.
This software can be easily set up by the customers, helping businesses to get started instantly. Helpdesks can be created in such a manner that suits needs of specific businesses. Multi-channel support makes this software that more important, interesting, and worthy because the customers can use different contact modes for contacting businesses for support, thereby enhancing customer experience. Services of Freshdesk help boosting productivity and enhancing business engagements with the help of automations as well as game mechanics.
In-app customer support, called Mobihelp SDK, is also provided by FreshDesk that helps customers to get instant support from customer service executives whenever and wherever. This application helps businesses to send review requests from customers, in the same way as sending customer satisfaction requests. Three important aspects of this feature are free availability to unlimited active monthly users, easy integration facility (done in just 5 minutes) facility of Mobihelp, and its presence in the app.
- Simple, fast setup.
- Multi-channel support - email, phone, chat, social and more
- Self service portal to help your customers help themselves
- Community portal to engage your biggest fans
- Multiproduct support for your global company
- Multi-language & multi-time zone support
- Integration with Google Apps, Salesforce, SugarCRM, and more
- Surveys to measure customer satisfaction
- Smart automations to save your agents time
- Integrated game mechanics to motivate your agents
- Insights and powerful reports about your help desk