Tunnel Bear is a well-known and widely used VPN service that offers secure browsing to its users. With a robust no-logs policy and a free version that allows for a good amount of secure browsing, TunnelBear is a popular choice for those in the market for a VPN.
Our TunnelBear review will take a look at the platform from different angles, including its usability, its features, its support quality, and the pros and cons of using the app. We have scored TunnelBear highly in these categories and overall. To find out more about this app, keep reading now.
Pros and Cons
The pros of using the TunnelBear app are:
- Free plan – many users and experts were happy with the free plan offered by TunnelBear. It offers users up to 500MB of secure browsing per month which is a good amount to test the waters of this VPN.
- Ease of use – TunnelBear is incredibly easy to download, install, and set up.
- Affordable – most users agree that the paid plans of the TunnelBear app are affordable.
The cons of using the TunnelBear app are:
- Support – TunnelBear does not offer its users live chat support which is a feature commonly found with other VPN services.
- Occasionally unstable – some users report unstable connections with the TunnelBear platform.
TunnelBear is an extremely beginner-friendly platform, making it easy to use for people of all abilities. For this reason, we have scored the platform high in the usability category.
The platform is very straightforward with an easy download and setup. It offers programs for lots of different operating systems and browser extensions for Chrome, Firefox, and Opera. Some users have commented that there is little information about setup on some systems and some information is difficult to come by.
The browser extensions offer an easy way to secure your browsing traffic, and so, if a simple VPN is all you need to cover your browsing then this is a really easy app to choose. While there is lots of scope for a range of operating systems, programs for other devices are limited.
The interface of Tunnel bear offers an animated view, showing the bear literally tunneling to your chosen server, and simple on/off buttons, making this an easy interface to navigate.
Though TunnelBear is simple and easy to use, it does have limited advanced features and is generally useful for those only looking for VPN protection without anything additional.
TunnelBear is a popular and widely-used VPN service. It offers its users features for basic VPN protection and covers all the bases in terms of privacy. We have scored it high in the features category of our TunnelBear review.
Though the service offers little more than VPN protection, it is a good service if this is all you desire. TunnelBear can be used for P2P file sharing and for BitTorrenting, where it previously wasn’t allowed.
As a VPN site, many users will download TunnelBear for its ability to unblock streaming sites, but many users have had problems unblocking everything from Netflix to Amazon Prime which is disappointing.
TunnelBear features a kill switch and a no-logs policy, but it is based in Canada, a country that is part of the Five Eyes alliance. This could throw up some issues in terms of privacy, but the no-logs policy does protect you.
An aspect of TunnelBear that is frequently criticized by experts is its support features. Tunnel Bear offers users an email ticket system and a contact form, both of which can yield support answers but may take some time.
The lack of a live chat support feature is disappointing to most users as other VPN services offer this kind of customer service. The online help center, which offers handy articles and information for users, proves useful though and can help users out with common issues.
We have still rated Tunnel Bear’s support quality relatively highly as, even though some support features are lacking, those that are offered can be of real use to users.
TunnelBear Pricing – what does it cost?
A feature of TunnelBear that is widely praised is the free version which can offer great insight into the platform. With up to 500MB of data to browse securely with the app, prospective users can get a real sense of how well this VPN service will work for them.
We have summarized Tunnel Bear’s pricing plans below.
|Unlimited||From £3.33||Five devices, priority support, unlimited data|
|Teams||$5.75 per user||5 devices per user, dedicated account manager, centralized team billing and management, unlimited data|
Our TunnelBear review has covered many aspects of this VPN service, including its usability, its features, and the pricing plans it comes with. We have scored this platform highly across categories and overall.
TunnelBear is used frequently by users wishing to protect their browsing traffic and it offers basic VPN protection. Though the service offers very few advanced features, it has a no-logs policy and a kill switch, ensuring privacy when browsing online.
The support quality of Tunnel bear is relatively good but could be improved through the addition of a live chat support feature to allow for my instantaneous help. Other support features include an email ticket service and a help center, both of which offer useful resources to users with common problems.
TunnelBear is well regarded by most users and experts and can help its users to browse safely and securely online.
Try TunnelBear now!
For a safe and secure browsing experience why not try out TunnelBear? With an easy-to-use interface and a simple setup process, this platform is great for users of all levels.