Podium

Genius Score 88

Podium is an online live chat software that helps local businesses to collect payments, get more reviews, send SMS campaigns, and organize all communications. This software also enables businesses to build a reputation that increases traffic and transforms traffic into text conversations via webchat.

Podium

Genius Score

88

Usability

Feature

Support

Starting price$189/mo
Pricing modelFlat-rate and quotation based
Free TrialNo
Free VersionNo

Podium Review

Overview

Podium is changing how customers interact with businesses. Businesses can collect reviews, enable text on their website with Webchat, gather private feedback, and collect payment through text messages. 

It is also convenient to interact with leads through Podium’s Interaction Management, you can also be interested with every customer. This software allows businesses to do many things in order to keep their workflow much more fluent. 

To find out more about this software, continue reading this Podium review, below:

Pros and Cons

Pros

  • Customer choice – The customer is given the option on how they wish to be contacted, either by Google or cell phone
  • Text messaging – It is capable of sending text messages seamlessly.
  • Respond – Podium allows the user to respond to their reviews.

Cons

  • Price – It is known to be very expensive.
  • Support – The overall support quality could be better.

Usability

Podium has over 45,000 customers, so it is doing something right. It is used by all types of local businesses to help them manage and generate online reviews. Also, users can interact and learn from their customers. According to Podium, the average user sees a six percent increase in revenue once they’ve started using Podium. 

There are many advanced features available when using Podium – which is why so many individuals use it. However, it is more expensive, so users who make enough revenue and have a larger team would benefit from using this. 

Features

Podium gives you many features to use and enjoy, but we have listed the top four features available to you in this Podium review:

  • Messages – From one inbox, the user can see all the messages from customers that need to be responded to.
  • Video Chat – Both customers and employees can use the video chat software.
  • Templates – Users can send messages from a selection of customizable templates.
  • Reviews & Messages – Users can tie in their reviews to their messaging function.

Support Quality

Podium allows users to either text or call its team. However, if you are not in the same country as the team, then this does not seem very viable. It does have a chat box on its website, so users can pop their questions in there and see what the representative has to say. 

Demos are also available for users to watch, which can be useful for those who want to try and learn about the problem themselves. Also, the Help Center allows users to search through different posts to find one to help them with their problems.

Podium Pricing – What Does It Cost?

No Podium review would be complete without information about cost. There are four pricing options here, and each one builds upon the last. However, the features from the free package are also found in the other tiers. There is a free version for those to start with, but it is only available to those in Canada, USA, and Australia. There is a more expensive version that costs $449 a month. Here is a breakdown of all the tiers:

PlanPriceFeatures
EssentialsStarting from $99 /user/moUp to 75 reviews and leads
Send review invites
Make your website textable
The free version of SMS Marketing
Free text-to-pay
Reviews PlusStarting from $249 /user/moUp to 250 reviews and leads
Review response in podium
One free card reader with automatic invites
Marketing PlusStarting from $349 /user/moUp to 500 marketing subscribers
Customer segmentation and web forms
One free card reader to help build opt-ins
Business in a BoxStarting from $449 /user/moUnlimited reviews, leads & 500 marketing subscribers
Everything in review plus
Everything in marketing plus

Conclusion

Now to conclude our Podium review. Overall, Podium has started to become very popular amongst businesses. However, the ever-growing business seems to attract larger enterprises than smaller businesses. Also, the support quality should be better and allow for more ways to fix a problem. However, Podium is still very popular due to its unique features.

 Try Out Podium Now!

Podium can set your business apart from others thanks to its software that integrates reviews into your messaging system. Try it out today!

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