What is CloudTalk?
CloudTalk is a cloud phone system built for support and sales teams. It uses VoIP technology to handle incoming and outgoing calls. With features like call queuing, IVR, and CRM integration, it helps teams streamline their workflows and deliver a better customer experience.
Its user-friendly interface makes it easily adaptable. And real-time insights make it easy for teams to spot trends and improve their performance as they go.
Quick Overview of CloudTalk
| Overview | CloudTalk |
|---|---|
| Starting price | $25/month |
| Free Trial | Yes, 14 days |
| Key Features | – AI-Powered Call Intelligence – Power & Smart Dialers – Advanced Call Routing – Real-Time Dashboards & Analytics – Global Number Coverage – Click-to-Call & CTI, Visual – Call Flow Designer – CRM & Helpdesk Integrations – Call Recording & Monitoring – Workflow Automation. |
| Best for | Customer support teams, Sales teams, Remote teams, Small and medium-sized businesses, Call centers, SaaS companies, E-commerce businesses, B2B service providers, and Tech startups. |
| Customer support | Phone, Email, Live Chat, and Help Center |
| Automation | Interactive Voice Response (IVR), Automated Call Distribution (ACD), Auto Dialer, Smart Call Forwarding, Automatic Call Logging, and Call Scheduling. |
| Integration | Salesforce, HubSpot, Zendesk, Magento, Intercom, Pipedrive, Freshdesk, Zoho CRM, Help Scout, Adobe Commerce, BigCommerce, Zapier |
Pros and Cons of CloudTalk
Pros
- Quick Setup: Easy to install and get started with minimal hassle.
- Great Call Quality: Clear audio even on international calls.
- User-Friendly Interface: Clean design that’s simple to navigate.
- Mobile/Desktop Sync: The mobile app works flawlessly with the desktop version.
Cons
- Dropped Calls on iPhone: Calls may end when the phone locks.
- Fixed Call Window Size: The call window cannot be resized, and key controls sometimes hide under the taskbar.
- No-Call Comments: Users cannot leave notes or comments after a call.
CloudTalk Pricing
CloudTalk has four pricing tiers: Starter, Essential, Expert, and a Custom plan for enterprises. If you choose annual billing, you’ll save 25 percent compared to paying monthly. There’s also an AI Conversation Intelligence add-on for $9/month per agent, which gives you deeper insights into call performance.
If you’re looking to automate customer calls, an AI Voice Agent is available separately, starting at $0.25 per minute.
| Pricing Plan | Annual | Monthly |
|---|---|---|
| Starter | $25 | $34 |
| Essential | $29 | $39 |
| Expert | $49 | $69 |
| Custom | Custom | Custom |
CloudTalk Features
AI Call Intelligence
With real-time transcription, sentiment analysis, and automatic call summaries, your team gets the full picture easily. Smart notes and key topic extraction add another layer of value, helping teams identify trends and improve performance with less manual work.
Smart Call Routing
Routing that actually makes sense. CloudTalk’s Smart Call Routing uses IVRs, skill-based logic, caller history, or fully customizable workflows to make sure every customer lands with the right agent—fast. It’s an efficient way to reduce wait times and improve first-call resolution rates.
Live Dashboards & Insights
CloudTalk’s live dashboards are highly customizable and packed with in-depth reporting. Whether you’re monitoring KPIs, tracking call volume spikes, or evaluating agent performance, the real-time visibility keeps your team agile and accountable.
Global Phone Number Access
CloudTalk makes international communication easy. Get access to local, toll-free, and mobile numbers in over 160 countries. Plus, the added support for SMS and WhatsApp messaging gives businesses more channels to reach and engage customers worldwide.
Visual Flow Builder
The Visual Flow Builder lets you design and modify call flows without any coding skills. The drag-and-drop interface is intuitive enough for non-technical teams, empowering more people across the organization to optimize workflows as needed.
CloudTalk Support Quality
CloudTalk has your back with support available via live chat, email, and phone (if you’re on a higher-tier plan). Everyone gets access to the Help Center and email support, but if you’re on a premium or enterprise plan, you get faster replies and even a dedicated account manager.
Live chat is typically under a few hours while email may take up to a day. For direct assistance, you can contact support at [email protected].
Summary
CloudTalk brings serious value as a top-tier cloud call center platform. With AI intelligence, global call handling, and smart routing, it keeps teams efficient and connected. Its seamless integrations, automation tools, and flexible pricing make it a strong choice for growing teams.
Try CloudTalk now
Streamline your sales and support calls with CloudTalk. It’s smart and scalable. Start your free trial today.
Author
Adaline Lefe Mary John
Show all posts from Adaline Lefe Mary John
Methodology
- Who?
We are SaaS experts: Our specialists constantly seek the most relevant information to help support your SaaS business. - Why?
We are passionate about users accessing fair SaaS pricing: We offer up-to-date pricing data, reviews, new tools, blogs and research to help you make informed SaaS pricing decisions. - How?
With accurate information: Our website manager tests each software to add a Genius Score using our rating methodology to each product. Our editorial team fact-check every piece of content we publish, and we use first-hand testing, value metrics and leading market data.