Salesforce Service Cloud
Salesforce service cloud facility helps businesses provide their customers with service facilities all the time, no matter where the service provider is located. By using this service, businesses can enhance customer satisfaction to the extent of 45 per cent. Customers can provide service in a smarter and faster manner, thereby increasing loyalty, satisfaction, and retention. The services businesses can get with the help of Salesforce Service Cloud include round the clock customer service, personalized service, multichannel support, intelligent customer service, and most importantly faster support. In the service cloud, Salesforce has offered two pricing models including enterprise cloud solution and unlimited CRM power.
Customers of businesses always expect to get customer support from businesses round the clock. This is where Salesforce Service Cloud clicks over others by providing 24x7 services. Customized service can be provided by businesses to their customers and therefore enable them score over their peers and thereby get more business prospects. Multi-channel facility is available, providing customers with a unified agent experience through which management of different aspects can be done from a single interface.
Some of the most important features of Salesforce Service Cloud include Console for Service, Communities, Mobile, Live Agent, Social Customer Service, and Knowledge. Agent productivity can be increased phenomenally by using Console for Service feature of Salesforce. This is possible because all the important information such as customers’ profiles, subject matter experts, and most importantly knowledge are available to the agent at fingertips. The dashboard is not only easy but also responsive and dynamic. Therefore, agents can easily put the most important information at front, followed by the not so important ones at the center.
Some of the revered clients of Salesforce Service Cloud include Sony, Coca Cola Enterprises, L’Oreal USA, Nikon Instruments, Comcast-Spectacor, Toyota Motor Corporation, Philips, StarHub, Financial Times, and many more.