Salesforce launched its service for reinventing CRM in the cloud fifteen years back. It has now become one of the leading enterprise cloud ecosystems of the world that help businesses to work from anywhere with all facilities (building, visualization, collaboration, engagement, and productivity) at fingertips. Therefore businesses are now able to get deals done in an easier manner that includes social accounts, mobile contacts, chatter, analytics, and most importantly collaboration across global organizations.
Most important features that you will get with SalesForce include contact management, enhanced engagement, lead management, sales forecasting, workflow/approvals, territory management, partner management, sales performance management, files sync and share facility, presence of internal sales console, availability of mobile CRM software, and many more.
Salesforce has joined hands with the software giant Microsoft for seamlessly integrating CRM resources as well as productivity application for additional collaboration, intelligence, and efficiency. Therefore, the CMS is not only more efficient but also simpler.
You can look at the contacts, cases, opportunities, accounts, and leads all inside your Outlook, thereby enhancing your workflow more efficiently. Businesses can now get wide array of tool access from virtually anywhere with the help of Salesforce1 Platform for marketing, selling, and servicing customers. With the help of Files Connect, an entrepreneur can integrate OneDrive as well as SharePoint into SalesForce. This helps in getting the best out of a team. While loading excel sheet and other data in Salesforce, businesses can get opportunity of visualizing information and also to build report. This gives business analysts an instant insight at the figures that may help them explore new opportunities.
Another important feature that makes Salesforce that more important for businesses is the ability to build apps quickly by using .NET frameworks, NuGet, C#, and Visual Studio. You can therefore not only build mobile apps but also instantly deploy them across multiple devices, thereby enhancing reach and accessibility across devices.
- Communities for sales
- Marketing and sales leads
- Email integration
- Opportunities and quotes
- Build and run innovative apps
- Engage customers everywhere
- Approvals and workflow
- Social accounts and contacts
- Mobile to stay connected
- Contact Manager
- Real Time Visibility