What is Fullview?
Fullview is a customer support tool that offers cobrowsing, screen control, and troubleshooting data to reduce time-to-resolution without losing the personal touch. It has been trusted by leading SaaS teams and has helped replicate bugs and improve user journeys.
Fullview’s unique 1-Click cobrowsing gives support agents faster insight to issues and lets them guide customers on the screen to faster resolutions. It is privacy-focused and compliant, automatically redacting PII and sensitive data during cobrowse and screen share sessions.
Customers report up to 30% lower time-to-resolution with Fullview. It has been super helpful for companies to get a precise understanding of what their customers feel frustrated with the most, and build up empathy into how customers use their product versus how they think they use it.
Methodology
- Who?
We are SaaS experts: Our specialists constantly seek the most relevant information to help support your SaaS business. - Why?
We are passionate about users accessing the best SaaS and AI tools: We offer up-to-date pricing data, new tools, blogs and research to help you make informed decisions. - How?
With accurate information: Our website manager curates all tools using our curation methodology. Our editorial team fact-check every piece of content we publish, and we use first-hand information, value metrics and leading market data.