What is Enterpret?
Enterpret is a customer feedback analytics tool that helps product development teams transform customer feedback into product growth. It automatically unifies customer feedback across all data types and builds adaptive AI models tailored to feedback architecture, delivering precise and granular insights.
Here are some of the features of Enterpret:
- Centralize: Enterpret can centralize and organize customer feedback in a matter of minutes from social media, sales calls, support tickets, community forums, and more. It can automatically pull data with custom business logic enabled through powerful native integrations. Customer feedback across all sources is tagged with the same feedback taxonomy.
- Discover: Enterpret can surface the insights that matter by going beyond high-level topics and understanding granular reasons behind feedback trends. It can compare and contrast different user segments and metadata, and detect and get alerted about anomalously rising feedback trends.
- Act: Enterpret can confidently drive product strategy with actionable insights by filtering signals from noise through AI models tailored to feedback architecture. It can compare and contrast insights across all essential customer segments, and provide automated feedback reporting and alerts to up-level execution on what matters the most.
- Listen, Learn, and Act: Enterpret can unify all feedback from all sources in a matter of a few minutes to get the most comprehensive voice of the customer. It can give structure to unstructured customer feedback – customized just for you. It requires no maintenance as it adapts to changes in feedback over time. It also has a user-friendly analytics suite built for powerful insights but easy for non-technical operators with pleasant UI, easy-to-build dashboards, and automated summaries of relevant data.
Enterpret has SOC-2 Type II certification, penetration tested, and regular vulnerability scans. It is hosted behind a VPC and has data encryption at rest and transit.