Document360 is a cloud-based knowledge base software that helps businesses create and manage internal and external knowledge base articles. Document360 simplifies knowledge base management, improves customer support, and enhances team collaboration.

70% Genius Score

Starting Price

$99 per project/month (billed annually)

Document360 Facts

Pricing ModelPer Project, Subscriber based
Free TrialYes
Free VersionNo


Document360 is your one-stop Software as a Service (SaaS) knowledge base platform for the software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large-scale enterprises. With easy to configure capabilities, you can manage multiple project documentation, configure multiple users and view the analytics that will help you keep your knowledge base content fresh and relevant.
Some of the best in class features are,
1. Markdown Support
A fast markdown editor to focus on your content with support for Callouts, Tables, Images,
Videos, Code, and General formatting.
2. Peer Review & Publish
Achieve high documentation standards by creating different roles to your team members.
3. Category Manager
Create categories and sub-categories to organize your articles nicely with support for drag
& drop reorder.
4. Versioning & Rollback
Rich versioning support with difference viewer. No more lost content. Rollback to previous versions if required.
5. Internal Commenting
Collaborate with your colleagues by providing suggestions and feedback on the articles to make it better.
6. Backup and Restore
Don’t worry about accidental deletion of content by your writers. The daily system backup allows you to restore content easily.
7. Custom Domain Mapping
Host your documentation website in the same domain as your company name.
8. AI Powered Search
Fast intelligent search that automatically suggests answers as you type.
9. Your Branding
Your brand is your identity. Customize the colors & logo to match your brand.
10. Access Anywhere on the Go
Responsive knowledge base across all devices – desktop, tablet, and mobile.
11. Collect User Feedback
Give your visitors an easy way to leave instant feedback on your knowledge base.
12. Understand Your Audience with Analytics
Document360 integrates with leading third-party software like Google Analytics, Intercom,
The segment, Disqus, and Olark.
13. Documentation Like Code
Iteratively work on your documentation. Just like your source code.


Key Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning


Intended Users: Large Enterprises, Mid Size Business, Small Business
Devices Supported: Web-based
Supported Countries: Australia, Canada, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages: English
Support Options: Knowledge Base, Online Support, Phone Support


The overall provider ratings are reviewed on three categories: usability, features and support. In addition, we have developed a score, called the Genius Score, to allow us to rate each provider. The Genius score is rated between 0 and 100, with 100 being the highest and 0 being the lowest. The Genius Score is calculated using existing external reviews and by our in-house testing team. Read the full details of how we rate providers.