What is Abbot?
Abbot is a customer success tool that integrates with Slack and popular ticketing systems like Zendesk and GitHub. It monitors customer conversations in support channels and ensures timely responses.
The tool can be trained on documentation and respond to customer questions. It offers automatic summarization and suggested next steps, and automatically tags conversations for easy reference.
Abbot reports on team responsiveness and is SOC 2 compliant for data safety. Users can create and run custom scripts in C, JavaScript, or Python.
The tool offers a 14-day free trial and is easy to set up with just a few clicks.
Methodology
How does SaaSGenius bring you the best information on new SaaS tools?
- Who?
We are SaaS experts: Our specialists constantly seek the most relevant information to help support your SaaS business. - Why?
We are passionate about users accessing the best SaaS and AI tools: We offer up-to-date pricing data, new tools, blogs and research to help you make informed decisions. - How?
With accurate information: Our website manager curates all tools using our curation methodology. Our editorial team fact-check every piece of content we publish, and we use first-hand information, value metrics and leading market data.