Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards, Agent Time Utilization, and In-Depth Reporting into a powerful Incident Recreation, Liability Control and Workforce Optimization tool. A new dynamic and user friendly UI, accessible from multiple devices, allows managers and call center agents to simplify their day-to-day interactions and be more productive within the ever changing and busy call center atmosphere.
VSLogger Call Recording can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens. Search, playback, live monitoring, auto archiving, granular user permissions, and quality control are standard features. Licensing is based on number of channels being recorded with unlimited user access to recordings. Our solution is provided as a Kit or a Complete System. Recording can be done on either trunk side or extension side.
With large infrastructures and remote offices, our recorder can be organized in a distributed system, ensuring all your audio communications are recorded across your organization. Each recorder can scale from 4 to 256 recorded lines or phone devices. Analog, Digital PBX Extensions, ISDN BRI/PRI, E1,T1,VoIP, SIP trunk lines – all supported. We also support Cisco, Avaya, Panasonic, Shoretel, Mitel, Nortel, Skype for Business (MS Lync ), NEC.
Need to grade employees and conduct quality training sessions? Our QC module makes it easy to grade calls as well as conduct general QC reviews. Create custom forms to suit your business model, send reviews to another manager or the employee for further training. Run Quality Control reports to monitor your employees progress and see if there is any room for improvement.
For coaching, each question and section can have a URL attached for training material. Simply link to your intranet training portal and allow agents and employees to follow up on training material. If they score low in a certain section, only send the training required for that section
Need to integrate with your internal software, such as collections software, utility software, CRM, and other applications? Versadial provides custom integration with these tools, allowing you to seamlessly navigate between your established software and our recorder.
Connect both systems to allow managers and users easy access to recorded details and customer information. All of our developers are in-house right here in Irvine CA; we have integrated with a number of other software providers and understand the daily demand and requirements for a seamless integration and user experience.
- Record all inbound and outbound audio calls
- Detailed reports of recorded calls for time tracking
- Verification/Telephonic signature recording
- Live monitoring
- Easy search and playback of recorded calls (date, time, dialed number, call id, notes, more)
- Employee dashboard for on break, on call, out, on project status
- Quality control and agent training/learning built in