Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. The Rocketbots platform uses self-learning AI to help agents manage, respond to and automate conversations. Rocketbots unifies messaging apps in one place to create a holistic view of chats with powerful broadcast and survey functionality that enables companies to communicate at scale. With Rocketbots companies can reduce costs and scale quicker while engaging with the next generation of consumer.
The Rocketbots platform uses self-learning AI to help agents respond faster by suggesting replies and automating conversations.
What Problem do we solve?
Messaging is on the rise, consumers expect companies to respond immediately on any channel. Today's customer engagement teams are not equipped to quickly & efficiently handle thousands of chat conversations without disappointing customers. The traditional solution of hiring and training additional staff to handle the extra volume is too costly to remain competitive.
How do we solve this problem?
Rocketbots is an AI platform that enables companies to manage, respond to and automate conversations across live chat or messaging apps. This saves agent the headache of searching for answers, allowing them to keep their replies consistent, and removing the need for round-the-clock staff.
Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without growing their teams. Three key elements make this a reality:
Self-learning AI: The Rocketbots platform uses self-learning AI to help agents manage, respond to and automate conversations. There is no setup required, the AI learns directly from customer chats. Initially, agents receive smart replies allowing them to answer quickly and as your chat history grows, the Rocketbots platform starts to respond completely automatically. With Rocketbots, AI makes even a one-man operation feel like an army of agents.
Multi-channel Integration: To ensure customer chats are all in one place, The Rocketbots Platform makes it quick and easy to connect the most common messaging apps or even add a live chat to your website. This gives agents a holistic view of conversations and allows them to easily respond to any single individual on the channel of their choosing.
Powerful Engagement Tools: To communicate with people en masse, the Rocketbots Platform provides customizable broadcasts and surveys as well as granular targeting tools. Using Broadcasts, you can inform customers of a service outage or acquire new customers with a special offer. With Rocketbots surveys, response rates are drastically increased as people answer directly from their phones.
Chatting with customers does not have to be a pain. Try Rocketbots today for free!
- AI Smart Replies
- AI Auto Reply
- Multichannel All-in-One