Overview is all-in-one multi-channel customer communication platform which mainly focuses on onboarding, customer support, and sales. The platform is designed to provide quick, personalized customer service to the customers. This has helped many companies to boost conversions and sales by converting visitors to customers. Moreover, businesses have better and deeper knowledge of the customer needs and get to know about their purchasing pattern, with the help of live chat.
The platform is highly advanced and innovative and it is built for all business sizes. It runs smoothly on web, mobile apps (IOS or Android) and desktop and is compatible in every browser. It is featured with a full range of tool sets that includes live chat software, customer profile management, text chat with screen sharing, chatbots, co-browsing capabilities, and video and voice call functionality. There are some other features that comes with live chat software are chat history, real-time conversation, profile management, canned messages, targeted messaging, two-way communications, customization, analytics and reporting and intelligent message routing.
You can customize CSS, chat window themes, company logo, language, white labeling, engagement graphics, social media buttons and many more as per business needs. Integration facilities of Google Analytics, Square space, WordPress, Infusionsoft, Salesforce, Freshdesk, Shopify, Zendesk, Facebook and others are available.
With this feature, over 15,000 companies are getting connected to their clients instantly. These companies have been engaging to solve the customers’ queries in real-time, which greatly impacts customer satisfaction and improve customer retention rate. It streamlines business operations and customer conversation with highly scalable tools which leads to more productivity and as a result, this boosts sales and ROI.

Key Features

  • Live Chat, Profile Management, AI Chatbot, Co-browsing
  • Screen Sharing, Video and Voice Call, Offline Form, Email Accounts, Reporting
  • Campaigns and Triggers, Knowledgebase, iOS and Android App, Team Analytics



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