Freshservice

Overview

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 7500 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organisations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. With advanced options for global asset management and remote working Freshservice enables customers to fix problems on the go/ fosters fast paced, customer driven problem solving on the go. It is equipped with a mobile service desk and powerful self service, global asset management and remote working capabilities to help.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Major solutions provided by Freshservice are Incident Management, Change Management, Release Management, Problem Management, Ticketing, Contract Management, Asset Management, Knowledge Base, Service Catalog Management, Self Service, Reporting and Integration.

Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Key Features

  • Asset Management
  • Incident Management
  • Change Management
  • Release Managament
  • Problem Management
  • Ticketing
  • Service Catalog Management
  • Contract Management
  • Knowledge Base
  • Easy to Setup

Specifications

Pricing

Starting from:
Free - up to 3 agents
Pricing model:
Free Trial:
Available (No Credit Card required)

Screenshots

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