Manageengine Servicedesk Plus
ManageEngine ServiceDesk Plus is an online help desk that is easy to use. Most important features of this software include IT Project management, Business Rules, Automatic Ticket Dispatch, Help Desk Notifications, Email Commands, Data Archiving, Mobile Help Desk, Knowledge Base, Help Desk Reports, User Survey, Service Level Agreement, and Self Service Portal. As help desk software of ManageEngine ServiceDesk Plus comes with easy-to-use capability, advanced ITSM functionality, and efficient IT support teams, users can get simplified results at reduced costs. With cutting edge functionalities of ManageEngine ServiceDesk Plus, more than 100,000 organizations, spread across 185 countries have been able to achieve high user satisfaction and optimized performance of IT service desk. Starting working with this software is easy and takes just two minutes for download and getting started.
ManageEngine ServiceDesk Plus provides users with integrated project management feature, which is easy to use for IT administrators. With the help of this feature, businesses and the business leaders can easily track and manage projects, and at the same time utilize amazing collaboration technique. Auto Ticket Dispatch facility helps in ticket distribution on an automatic basis, thereby relieving technicians from these kinds of works. The automation facility helps in checking availability of technicians (on work load basis) as well as SLA tied to them and only after that the dispatch is done.
Businesses can utilize help desk coordinators in a more productive manner through proper implementation of business rules, by the help of which categorization, classification, and assignment of tickets are done on criteria matching basis. Technicians can remain informed and updated about tickets by getting status updates on the same through emails and SMSes. This software provides clients with self service portal, with the help of which end users can not only submit service requests and incidents but also check status updates.
- Flexible ticket management with multi channel support
- Robust Knowledge Base
- Self Service Portal with automated password reset tool
- Service Level Agreements
- Mobile support with native iPhone, iPad, and Android apps
- Flexible out-of-the-box integrations with 3rd party apps
- Easy & effective asset management
- Multi language support with seamless API integration
- Incident mgmt, problem mgmt, change mgmt & CMDB
- Customized help desk reports