Talkdesk is a comprehensive browser-based call center application especially designed for the companies that strive to deliver best customer service to their customers. With a single mouse click, it integrates with Zendesk, LiveChat, Salesforce, Shopify and other to offer complete information about the caller. With ACD, IVR and other skill-based routing, callers get routed to the agent who is the most efficient to meet their individual requirements depending on customizable data. Then it displays name, image, contact info, purchase history as well as contact history of the caller in the agent’s browser. It also helps automating task so that if a call is missed or any voicemail is received, a new CRM task or helpdesk ticket will be created with the call information, voicemail recordings and transcription of the voicemail. With call monitoring and recording, and historical and real time reporting, your managers and agents make data-oriented decisions depending on complete information. You don’t need any hardware, phone, downloads or coding, all you need is a computer with Internet connection.
Its progressive software lets you benefit from enhanced Caller ID, IVR, browser-based telephony, skill-based routing as well as waiting queues. With its business tools integration, you can see caller interaction history. Call recording, dispositions and metrics gets automatically populated into integrated business tool. Talkdesk also allows you to monitor and keep a track of live calls, listen to call recording, get into call conferencing – all through your browser. Letting you make data-driven decisions based on historical as well as real time reporting is another feature of Talkdesk.
Talkdesk offers affordable packages to suit every budget. So whether you’re a small business or a large enterprise, you can make use of Talkdesk benefits without spending much.
- IVR, ACD and skills-based routing
- Salesforce integrations
- CRM, Helpdesk, Chat, Ecommerce integrations
- Automated tasks
- Web-to-lead automations
- Real-time reporting for agents and managers
- Historical reporting
- Call monitoring
- Whisper coaching and call barging
- Call recording
- Customizable call queues
- Blind transfers, warm transfers and call conferencing
- Voicemail and voicemail transcription
- Customizable outbound caller ID
- Enhanced caller ID
- Power dialer
- Desktop and email notifications