Cozlel is the Next-Generation Cloud Based Call Center software offering Predictive, Power, Progressive, Power and Preview dialer for outbound call centers and Automatic Call Distributor, Interactive Voice Response for Inbound call centers. It is flexible, Scalable, Reliable and fit for every size of Business. Coztel can integrate with many popular CRM systems providing you with a seamless User Interface tied into your back-end customer management systems. Integrated CRM's include Zendesk, Salesforce, Pipedrive, Insightly, Vtiger, Zoho, Team support and Sugrar CRM.
It's offering 24/7 customer support and HIgh level of data protection. You can get following superlative Features conference calling, Call recording, Call Routing, Call forwarding, Call Screening, Call Blocking, Call Queuing, Send Voicemail, Fax, and Messages. Communicate with your customers via Email, Chat , Social and web.
it helps you grow your business by improving agents productivity and Effectiveness. It's fully remote based because agents can work from home or in a central call center, all they need is an internet connection, a computer and a headset or phone.
Coztel predictive dialer has built in Avatar, Webphone, CRM and Internal Chat Features. Agent’s don’t need to speak manually by clicking Avatar button message is transferred to customers.
Coztel offers affordable packages to suit every budget. So whether you’re a small business or a large enterprise, you can make use of Coztel benefits without spending much.
- IVR, ACD and skills-based routing
- Predictive Dilaer
- Blended Call Center
- Call Logging
- Call Recording
- Progressive Dialer
- Advance Reporting & Analytics
- CRM Integrations
- Enhanced caller ID
- Manual Dialer
- Power dialer