SympoQ is intuitive and flexible Help Desk Software built to help manage help desk processes with a 360° view of customer service and support activities. It's designed for teams and companies that are looking to improve how they provide service and support to their customers.
SympoQ is complemented by a collection of best practices that ensure consistency in service message, improve help desk processes and facilitate delivery of effective customer service.
SympoQ is a Pay-as-you-go service. Unlike other similar services, the pricing is not based on agent seats, but rather on the account load and the overall usage.
The Dedicated Customer's Portal enriches customers’ experience with self-service capabilities, whilst Support ticket management allows collaboration between team members and timely notifications. The Easy-to-use UX allows fast and easy implementation without complicated team training.
SympoQ provides support ticket management on both sides of the help desk. The entire set of features provides a simple and customized way to improve problem resolution time and keep customers satisfied, while team members with the appropriate access permissions perform service and support tasks in a consistent way.
The dedicated customer portal offers 24x7 access with self-service capabilities. By enabling customers to easily submit tickets, track its processing or search for solution in the knowledge base without ever contacting help desk, the portal enriches customers’ experiences and results with increased loyalty.
- Email Ticketing
- Dedicated customer portal
- Separate workspaces
- Built-in ticket actions
- Email notifications and alerts
- Scheduled escalations
- Time tracking
- Real time reporting and statistics
- Custom form fields
- Workflow automation
- Email templates
- Team notes
- Action log