ProProfs Help Desk

Overview
ProProfs Help Desk is a customer service tool that helps to bring about more engagement and conversation with customers. Helpdesks focus on customer interaction. The ultimate objective of developing this cloud-based ticketing system is to lend proper attention to customers. Making your customers feel delighted is what every business aspires.
A few of the crucial features of ProProfs Help Desk are shared inbox, collaborative email, ticket prioritization, issue tracking, email-like interface, canned responses, reporting, and analytics. The customer support software is powered by collaborative shared inbox functionality.
With shared inbox feature of ProProfs Help Desk, your agents can effectively measure all customer-facing inboxes. These inboxes can be [email protected], [email protected], [email protected], [email protected], and [email protected] When your team is aware of who is working on what, no customer request is missed or left unattended. Customers get timely responses, and there is a faster ticket resolution.
Faster ticket resolution is the only way to delight your customers. Collaborative email makes this possible. You can assign a single ticket to individual agents or their team. Your agents can make internal comments and notes to close requests faster. You can label and mark tickets.
Assigning tickets and priorities can be possible too. With child ticket creation, your agents can get inputs from other employees or departments. When they can track internal subtasks better, customers get timely responses.
Besides, ProProfs Help Desk helps support teams maintain a service level agreement (SLA). Set up your workflow rules around priorities, filters, and SLAs. Stay organized with smart workflow!
Key Features
- Shared inbox
- Ticket prioritization
- Issue tracking in one place
- Collaborative email
- Canned responses
- Faster ticket resolution
- Email-like interface
- Timely response with child tickets
- Tickets surveys
- Workflow configuration
- Interaction Tracking
- Reporting/Analytics
Making Customers Happy with Timely Responses
What do you like best?
There are multiple good features of Proprofs Help Desk. But, simple issue tracking makes it so popular among businesses. Agents no longer need to waste time and energy in tracking customer issues and requests. Operational efficiency, thus, increases.What do you dislike?
Though Proprofs Helpdesk is integrated with Knowledge Base, Chat, and Survey Maker, the software is not yet integrated with Customer Relationship Management (CRM).What benefits have you realized?
Due to the shared inbox functionality of ProProfs HelpDesk, my customer support team can quickly respond to customers. Agents can focus more on their key result areas with automated ticket creation feature of the help desk software.Recommendations to others considering ProProfs Help Desk
I highly recommend using proprofs help desk. It is a must-have customer support tool. A business cannot grow with unhappy customers