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ProProfs Help Desk
ProProfs Help Desk
Reviews: 5
Overview
ProProfs Help Desk is a customer service tool that helps to bring about more engagement and conversation with customers. Helpdesks focus on customer interaction. The ultimate objective of developing this cloud-based ticketing system is to lend proper attention to customers. Making your customers feel delighted is what every business aspires.
A few of the crucial features of ProProfs Help Desk are shared inbox, collaborative email, ticket prioritization, issue tracking, email-like interface, canned responses, reporting, and analytics. The customer support software is powered by collaborative shared inbox functionality.
With shared inbox feature of ProProfs Help Desk, your agents can effectively measure all customer-facing inboxes. These inboxes can be [email protected], [email protected], [email protected], [email protected], and [email protected] When your team is aware of who is working on what, no customer request is missed or left unattended. Customers get timely responses, and there is a faster ticket resolution.
Faster ticket resolution is the only way to delight your customers. Collaborative email makes this possible. You can assign a single ticket to individual agents or their team. Your agents can make internal comments and notes to close requests faster. You can label and mark tickets.
Assigning tickets and priorities can be possible too. With child ticket creation, your agents can get inputs from other employees or departments. When they can track internal subtasks better, customers get timely responses.
Besides, ProProfs Help Desk helps support teams maintain a service level agreement (SLA). Set up your workflow rules around priorities, filters, and SLAs. Stay organized with smart workflow!
Key Features
- Shared inbox
- Ticket prioritization
- Issue tracking in one place
- Collaborative email
- Canned responses
- Faster ticket resolution
- Email-like interface
- Timely response with child tickets
- Tickets surveys
- Workflow configuration
- Interaction Tracking
- Reporting/Analytics
Specifications
Intended Users
Devices Supported
Supported Countries
Supported Languages
Support Options
Pricing
Starting from:
$ 39 per month(annual)
Pricing model:
Screenshots
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Delivering a delightful experience to customers
What do you like best?
Since my support teams have begun to use this product, they have not been missing on customer requests. They can efficiently and effectively manage all customer-facing inboxes; keeping track of tickets.What do you dislike?
I can’t remember what I dislike about this productWhat benefits have you realized?
Ticket prioritization, child ticket creation, internal commenting, shared inbox, collaborative teamwork, and canned responses are a few of the benefits I could recollect for the proprofs help desk.Recommendations to others considering ProProfs Help Desk
This customer service software does work for your business. I recommend using this helpdesk ticketing system for all your customer support needs.
Faster ticket resolution with team collaboration
What do you like best?
Shared inbox feature is what I like the best in proprofs help desk.What do you dislike?
I dislike that the customer support tool is not integrated with the social media.What benefits have you realized?
My customer support team is more productive and efficient than before. Customers are happy and I have been able to generate better leads than before.Recommendations to others considering ProProfs Help Desk
I highly recommend companies to use proprofs help desk, as no business can survive; ignoring the value of customer service.
Feature-rich Ticketing System Powered by Collaborative Email
What do you like best?
Proprofs help desk comes with collaboration features, such as notes, history, alerts, priorities, knowledge base and child-tickets.What do you dislike?
I can’t think of anything right now that I dislike about proprofs help desk.What benefits have you realized?
Increased agent productivity and operational efficiency are the two primary benefits that my business has realized by using proprofs help desk.Recommendations to others considering ProProfs Help Desk
The help desk ticketing system is the most suitable tool for both SMBs and enterprises. You should use it to improve service delivery and delight customers.
Making Customers Happy with Timely Responses
What do you like best?
There are multiple good features of Proprofs Help Desk. But, simple issue tracking makes it so popular among businesses. Agents no longer need to waste time and energy in tracking customer issues and requests. Operational efficiency, thus, increases.What do you dislike?
Though Proprofs Helpdesk is integrated with Knowledge Base, Chat, and Survey Maker, the software is not yet integrated with Customer Relationship Management (CRM).What benefits have you realized?
Due to the shared inbox functionality of ProProfs HelpDesk, my customer support team can quickly respond to customers. Agents can focus more on their key result areas with automated ticket creation feature of the help desk software.Recommendations to others considering ProProfs Help Desk
I highly recommend using proprofs help desk. It is a must-have customer support tool. A business cannot grow with unhappy customers