Paldesk

Overview

Paldesk is a powerful live chat and helpdesk software that helps businesses efficiently offer superior customer service to visitors through multiple channels.

The product integrates with the following:

• Webchat
• Mobile Applications (SDK)
• Email
• Facebook
• Twitter
• Wordpress
• Drupal
• Slack
• Viber

Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from website chat, email, mobile apps, social networks and answer them from one convenient dashboard.

It also comes with a 14-day free trial with no credit card required to start. Here are some key benefits gained by using Paldesk:

• Immediate Access to Help – Paldesk Live Chat offers visitors instant access to a customer support agent and a real-time conversation, improving the customer experience and speeding up resolution time
• Personalized Experience – Everyone appreciates being noticed as an individual. Used as a marketing tool, Paldesk Live Chat offers new opportunities to push out targeted incentives and offers
• Easy to Find & Use – Live Chat is like texting with a friend. Thanks to our intuitive and user-friendly Paldesk Live Chat interface, customers are now inclined to share exactly what they are looking for or what questions they might have
• Convenient – Paldesk Live Chat helps website visitors skip 'on-hold' music for good and take back their valuable time. They can either initiate the chat session on their own or be prompted by a pop-up from an agent
• Customizable - Personalize your live chat widget to fit your brand's visual identity and needs. It takes only a few minutes to install

Key Features

  • Reporting and Analytics
  • Widget Design Customization
  • OmniChannel Integration
  • Automated Responses
  • Predefined Answers
  • Manual Chat Transfer
  • Ticketing
  • Smart Chat Routing
  • Multiple Brand Support
  • Ratings & Surveys

Specifications

Pricing

Starting from:
$16/month
Pricing model:
Free Trial:
14 free trial available, no credit card required

Screenshots

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