Jitbit Helpdesk is a ticketing system which takes the nightmare out of customer support. It has everything you need from a customer service app - email integration, ticket tagging & categorizing, reports, time-tracking and even a powerful built-in "if this than that" engine that handles repetitive routines for you.
The tools integrates well with dozens of apps, from Slack and Hipchat to Github,and JIRA. You add files from Dropbox or Google Drive, and share screenshots. The system keeps track of all your tickets, automatically sends reminders, auto-replies and important notifications.
The tool is very flexible and allows you to assign more than one "agent" to a ticket, add custom statuses and "custom fields" to your tickets, automatically handle complex workflows.
But with all the countless features, the UI is still pretty basic and simple, not overwhelming a user with endless settings, bells and whistles. Setting the system up is pretty straightforward and you can start working with your support mailbox within minutes after signing up. And it still looks like a regular mailbox to a customer.
Jitbit Helpdek comes with free mobile apps for iOS and Android, and a comprehensive REST API and webhooks to integrate into your existing infrastructure.
- Off site backups
- Import export