Gorgias is a multi channel helpdesk integrated with your all your apps. It can help you manage all your customer support in one place without switching tabs or using different software. We're currently supporting Email, Facebook, SMS, Phone systems, Shopify, Salesforce and many other platforms.
If your team constantly switching between your helpdesk and your back-office to look up customer information then Gorgias is the right product for you.
Gorgias connects with your back-office and any other tool you’d like, to show the full picture of the customer, right next to their message.
Most helpdesks treat live conversations as if they were emails. Gorgias includes a live-chat, so when a customer is online, you get instant notifications when they send a new message. And the best part: you can now see the full profile of the customer and take actions on chat and social as well.
When you respond to a customer, you frequently need to perform actions in other apps. You can perform actions in Gorgias itself, like editing an order in Shopify, or refunding a payment on Stripe. Possibilities are endless: you can add all the custom actions you need.
Your customers' requests are different. You may want to prioritize new customers, or certain type of issues. You can build rules using variables from 3rd party apps, like the order count of a customer
You can also solve repetitive tasks by using our advanced Rule system that allows you to do auto-responders, multi level logic and others.
- Shopify Integration