Agent.ai provides artificial intelligence-enhanced CRM solutions that help businesses connect in real-time with their customers wherever they are, whenever they'd like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.
Agent.ai is introducing two AI-based offerings: Co-Pilot, an AI-assisting agent productivity tool, and Auto-Pilot, an agent-free, conversational AI responder.
With Co-Pilot, customer service agents are presented with increasingly accurate machine-learned and agent-taught responses for their customer inquiries directly in the Admin Console, reducing resolution steps and enabling a simple review-and-send response process. The feature leverages a mix of AI technologies to analyze customer and agent interactions, ticket resolutions, company knowledge base, FAQs and custom-selected events to anticipate and surface a logical response for the agent to forward along to the customer.
Over time, agent-taught Co-Pilot responses increase with accuracy to a point that allows companies to let Agent.ai become the first responder to customers' frequently asked questions. This allows companies to provide immediate responses without agent intervention. The software includes logic parameters to only respond to inquiries when it has extreme confidence in the appropriate response and otherwise routes questions to human agents.
- Co-Pilot (AI-Assisting Agent Software)
- Auto-Pilot (AI-Automated Responses)
- Full-Suite CRM Platform
- Inbox & Queue Management
- Unlimited Agent Seats
- Multi-Channel Communication
- Customer Segmentation
- Customer Engagement
- Advanced Dashboard & Reports