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ProProfs Knowledgebase
ProProfs Knowledgebase
Reviews: 6
Overview
ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledgebase, accessible to only authorized employees. Besides FAQs and knowledge bases, business can use the tool to create product guides, training manuals, wikis and more.
Benefits:
Reduce tickets & support calls - </b> ProProfs Knowledgebase helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.
Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.
Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.
Key Features
- Build an internal knowledge base for your employees
- Easy team collaboration in the cloud
- Create FAQs, wikis, software manuals, user guides & more
- Context-sensitive help such as tooltips, lighboxes & popups
- Robust workflows and content review cycles
- Member and team management
- Integrate with popular CRMs, Helpdesks & more
- WYSIWYG editor and table of contents
- Seamlessly import videos, documents, PDFs and more
- Create knowledge bases in 90+ languages
- Access your knowledge base from any mobile device
Specifications
Intended Users
Devices Supported
Supported Countries
Supported Languages
Support Options
Pricing
Starting from:
$20/month
Pricing model:
Free Trial:
Available
Screenshots
Alternatives to ProProfs Knowledgebase
Ideal for managing internal knowledge
What do you like best?
The settings and integrations it provides, helps in improving the knowledge base.What do you dislike?
The trial period is just of 15 days which is quite less a time to understand a software.What benefits have you realized?
Using the software, I created an online internal knowledge base to help my employees find and share knowledge anytime and from any device. I could embed images, videos and infographics as well and its integration with Google Analytics helped me gain insights into the search pattern of employees.
Perfect for creating online documentation
What do you like best?
It has scores of smart features that help in building an effective web-based documentation.What do you dislike?
It would be great if the price is reduced.What benefits have you realized?
I was completely impressed with the way this tool functions. Thanks to the great features it offers, I could create online documentation for my products and embed certain features like intelligent search and table of contents. I could even give the documentation a stunning design using this software.
Best collaboration tool
What do you like best?
The tool can be used for multiple purposes - reducing tickets, enhancing collaboration among teams, onboarding employees, etc. According to me, it works best as a collaboration tool. I could create an internal knowledge base with it, that my employees dispersed across the globe, can access anytime, to share & manage information and stay updated.What do you dislike?
The trial period which is free only for 15 days. Extending it will help users get a better idea of its features and functions.What benefits have you realized?
Team collaboration was a challenge before. Thanks to ProProfs Knowledge base, employees across locations can now stay on the same page, with a centralized internal knowledge base.
Ideal for reducing customer tickets
What do you like best?
ProProfs knowledge base software is perfect for creating a self-help knowledge base that customers can access to solve queries on their own. It helped us create an online knowledge platform that our customers are currently using to find information, because of which, customer tickets have gone down significantly.What do you dislike?
There were some technical glitches when we started using the software initially but after some time, it started working smoothly.What benefits have you realized?
Our support team was overloaded with customer tickets and solving them was a task. The software helped us create a web-based platform that customers can use to get answers. Tickets have gone down and support team is no more flooded with repetitive questions.
Best software to improve organisational efficiency
What do you like best?
According to me, it is a great tool that can improve the business efficiencyWhat do you dislike?
Is it possible to make this tool efficient when facing poor Internet connectivity?What benefits have you realized?
Knowledge management with multiple teams is so easy with this tool. In fact, the internal team members - sales agents, support staffs, client relationship managers etc - are better positioned to quickly develop a knowledge base. The efforts undertaken by the varied internal teams are harnessed by the administrator. Content management is so easy with ProProfs knowledge management tool as members access can be granted or revoked.