AnswerIQ is an AI solution for customer support organizations that can increase first contact resolution (FCR) and reduce ticket volume by 20%. Using sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer, AnswerIQ enables a business to intelligently deflect, triage, and automatically respond to simple known issues as well as assist agents with recommended responses to complex questions. The solution easily integrates within existing customer experience systems like Zendesk and Salesforce and can be up and running in as little as a week.
AnswerIQ helps your business provide customers with the right answer. Easier said than done, right? Your Customer Support Team is on the frontlines of customer experience. So, we do everything in our power to help you provide answers to customer questions with speed and accuracy (not to mention a little human compassion).
To do this, we leverage the most advanced natural language processing techniques, sophisticated algorithms, artificial intelligence, and common sense.
We believe in improving the future by learning from the past. We’re not a lightweight chatbot or rules-based AI system that quickly breaks. Instead, our A.I. learns from your agent’s expertise, combs through all your closed tickets, confidently predicts where each ticket should be routed, provides recommended responses, AND automates routine tickets.
Customers come to you with questions. We help you provide the right answers.
- AI for customer support
- AI for customer service
- automated customer service
- triage support
- Customer Experience