Netsuite Crm
Overview
This software is one of the leading Cloud business management software suites of the world. With the help of NetSuite, businesses can get one-stop and comprehensive web-based system as well as core business process facility. This includes Enterprise Resource Planning (ERP), accounting, inventory management, eCommerce, and CRM (Customer Relationship Management) features. This software is found to be perfect for mid-sized businesses as well as high growth companies. Due to amazing features and usability, NetSuite has been used by more than 16,000 organizations. More and more businesses across UK, USA, and AU are using this cloud computing business software suite because of the amazing features including reduction of complexity as well as IT costs, streamlining of processes, and enhanced automation.
There are multiple NetSuite solutions available and they include full features online accounting facility, cloud PSA software (NetSuite OpenAir), real time management facility (NetSuite OneWorld), and customizable Cloud Computing Platform (SuiteCloud). You can use NetSuite through iPhone, thereby enabling users to manage operations from anywhere. Complete support for iPhone browser, Macintosh browser, and Safari are also available. User’ mobile productivity can be increased through use of SuitePhone.
Some of the most important features of NetSuite include inventory as well as order management, ERP, accounting, dashboards, analytics, customer service, marketing, SFA, CRM analytics, CRM, sales order management, quoting, eCommerce, multi-currency and multi language support availability, multiple company and locations, automation of professional services, Developer API Role based Security, import as well as export of data, access to mobile, workflow engine, and integration facility with Microsoft Office & Outlook.
Some of the most important benefits you will get by using NetSuite are optimization of complexity as well as IT costs, increase in productivity, easy access feature from any place and at any time, faster decision making ability, and high level of availability.
Key Features
- Sales Force Automation
- Customer Support & Service
- Marketing Automation
- Quote to Order Automation
- Order Processing / Inventory / Fulfillment
- Renewals / Upsell / Cross-sell Management
- Commission Management
- Quoting
- Customer Self-Service
- Mobile/Wireless
- Partner Relationship Management
- Ecommerce
- Multi-Language, Multi-Currency, Multiple Company & Locations
- Dashboards, Analytics and Reporting
- Integration with Microsoft Office & Outlook
- Sales Forecasting
- Billing and Invoicing
- PSA: Resource Mgt, Time & Expense, Projects
- Marketing Lead Source, ROI, Revenue by Lead Source Reporting
- Email Marketing, Target List Segmentation and Creation
- Web Forms
- Customization Platform
- Workflow Management
- Accounting Integration
from CRM only to CRM+ERP to eCommerce to global company
What do you like best?
First of all: NetSuite is not a 1-click to be setup solution NOT with CRM and NOT with ERP! Why? Because the full Suite competes against SAP, Microsoft, Oracle, Infor and Sage - when thinking about a solution that you can can scale with in all aspects: - funcionality - subsidiaries - headcount full stop. It's a true cloud solution fully customisable and release secure - means 2 releases per year and you do not have to re-customise anything again. Therefore you can always concentrate on your business and never have to worry that your "data system of the truth" has ever to be replaced because of missing funcionality.What do you dislike?
Well, NetSuite grows and grows and has finally recently been bought by Oracle. Such groth will certainly bring more "big company problems" somedayWhat benefits have you realized?
Small companies can afford using NetSuite starting with a small setup. When they have made their ERP experience then they soon realise the benefits and can much easier decide on new functions meeded.Recommendations to others considering Netsuite Crm
Don't overestimate overexaggerated marketing focus on 2, 3,4 functions in smaller specialised solutions. Next to the requirements/painpoints today imagine what your company will be needing in 2 years. And after that be sure that all business have to be prepared that it will have to be adjusted anyway - sometimes faster then you think. Then you need a solution that is flexible ... again ... and again ... and again.