zenloop NPS® platform
zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boost customer relationships and empowers customer centricity in organizations.
advantages of using zenloop:
- Engaged respondents boost response rates:
Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted
NPS surveys has never been easier.
- Easy as 1, 2, 3 – awesome surveys ready to go within minutes
Don’t spend days setting up an account and surveys. Built customized NPS surveys that match your company style within minutes.
- Expose real time feedback and excite your organization
Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your
organization go up!
- Smart labels provide instant feedback insights
Analyze NPS comments in seconds by using Smart Labels. Qualitative feedback gets segmented into feedback topics. Customize labels to build you
powerful text analytics engine.
- Delight your promoters and critics with instant replies
Leverage your promoters as marketing channels and referrer. Reply to your critics to prevent churn. Push feedback to customer service system, Slack or
Zapier to delight customers with instant replies.
- Empower improvements with alerts and digests
Configure email alerts to route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer
relationships improve over time.
- Net Promoter Score
- Net Promoter System