@Assist was founded in 2009 by a property manager. As a property manager, Audrey Charles did what all property managers did, managed her tenants on paper. Her office was lined with filing cabinets of endless paper that caused more stress and frustration than organization. With no solutions available, she created @Assist to virtually help property managers who struggled with the same issues. As the client list grew, automation tools were created to make processes easier. As property managers in various industries found @Assist, an entire system was formed to handle the demand. Its public debut was in 2015 and full global launch was in June 2016.

@Assist was designed to simplify, organize and prioritize the daily tasks of property management while increasing productivity and efficiency. With Audrey's extensive background and years of industry experience, we used her knowledge and skills to fabricate features to help make property management less complicated. Users of @Assist notice improved communication within their buildings and that they are able to accomplish more within a work day without having to hire additional staff.

All development is done in house to ensure @Assist continues to evolve and adapt to meet client needs and demands. Currently @Assist does more than provide online assistance, it has transformed resident relations, online communication and communities, organization and how people manage their properties via the cloud.

As an all-in-one property management and accounting cloud-based solution, @Assist helps anyone manage multiple residents, properties, languages and currencies.

Key Features

  • Electronic Notices
  • Messaging
  • Online Maintenance Requests
  • Recurring Billables
  • Reports
  • Emergency Requests
  • Simple Financials
  • Multilingual for Managers and Tenants
  • Multiple Levels of Access for Staff
  • Overdue Accounts & Payment Tracking
  • Lease Date Management
  • Quick Search



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