Optimum Feedback is a customer review monitoring and management application that allows businesses to increase the number of reviews that they get on online review sites like Yelp, Google Places, TripAdvisor and over 20 others, while making sure that only positive reviews are attracted and negative reviews funnelled directly to the business, without ever reaching online review sites.
With Optimum Feedback, you will increase both the quantity and the quality of your online reviews, and achieve a near-instant increase in your Star Rating across all popular review sites.
The platform integrates with a large number of POS systems and CRM platforms, making it seamless and easy to import your customers into the system. Using smart campaigns, Optimum Feedback will solicit reviews from your existing customers at the very right moment, making sure to follow up with them regularly, while at the same time not annoying them with overly frequent emails and text messages.
Aside from comments and mentions about your brand, Optimum Feedback also gathers and analyzes reviews and mentions of your competitors, see where they are excelling and underperforming and take full advantage of the information by creating campaigns, engagement strategies, and more that will improve your brand’s standing and increase natural, positive reviews.
Optimum Feedback also delivers real-time alerts whenever someone mentions your company, brand, product, or service in a bad light. You can configure your alerts and receive them via SMS, emails, and calls. You can also include specific team members to receive instant updates whenever a negative mention surfaces.
- Automated solicitation of online reviews
- Supported Platforms: Yelp, Google, Tripadvisor & 26 others
- Cross-posting of positive reviews to Facebook
- WordPress Widget for Positive Reviews
- Negative Reviews Filtered Out from the Web
- All-in-one Review Monitoring
- Integration with 100+ POS Systems