We help organizations to understand people’s opinions to build more responsive societies.
Citibeats is the Artificial Intelligence Advance Analytics Platform unique in identifying social trends and concerns. It discovers, categorizes and synthesizes people’s opinions from large quantities of data. It offers qualitative information and sentiment insights that give more meaning to your data.
Our proprietary machine-learning algorithms transform a community’s natural language data into valuable intelligence that empowers decision makers.
Citibeats solutions for Smart Cities, Mobility, Tourism, Finance and Insurance are relied on by clients worldwide. Our technology has been developed with MIT and Singularity University, and awarded by the United Nations and the European Union.
Citibeats is a Social Coin product, designed to improve societies based on the needs of the people.
FOR WHOM IS CITIBEATS?
We analyze what people say to help leaders make better decisions.
* Smart Cities – Make intangible social concerns manageable, measurable and synthesized
* Banking and Insurance – Optimize sales and customer service by learning from your qualitative CRM data
* IoT Platforms – Find the ‘why’ behind your IoT data
* Tourism – Improve your city tourism strategy
Easy to use platform adapted to your needs
Through our suite of solutions we offer interpreted data in different formats to cover all your information requirements.
* Discovery Dashboard
A visual, personalized and versatile panel with all the relevant information for a quick understanding of the conversation. It shows the answers to your questions in one shot but allowing you to go deeper for a better understanding.
* Report Creator
Keep the different teams and decision makers informed and updated with previously defined KPIs about a topic: valued by categories, sentiment, key concepts and its evolution. Create and download result reports whenever you need it.
* Data Connector
You can import data to be analyzed from your own channels -contact center interactions, chatbot transcripts, incoming survey responses, e-mails, etc.- as well as export data from Citibeats and connect it with your softwares.
Complete the data pool of your business by adding Citibeats solution to your CRM or Business Intelligence Software.
- Artificial Intelligence
- Natural Language Processing
- Text Analytics
- Sentiment Analysis
- Actionable Insights
- Real-time Information
- Qualitative Data
- Discovery Dashboard
- Report Creator
- Data Connector