Business success comes from evaluating current processes and finding opportunities for improvement. In many cases, the opportunity lies in communications— particularly, how businesses communicate with customers.  Technological advances present the possibility of collecting data and turning it into valuable information. Here are five ways to use data-driven decision making to improve your call center. Evaluating Wait Times When operating an inbound call center, one of the best
  Living in the digital age of remote working revolution, work from home, quarantine and virtual meetings are some of the terms not foreign to us anymore. WFH in 2020 has obligated the companies and business organizations to implement novel resources to manage their workflow. Traditional boardroom conferences and office workload has been replaced by virtual meetings and software programs to work from one’s remote place. A plethora of software available online can be leveraged to
During a period where time means money – time lost equals money lost – small enterprises can reduce the money spent by improving the productivity of their human resource (HR) processes with the use of HR software. HR tools that speed these cycles up while at the same time, avoiding errors can legitimately profit an SME's in all aspects. If you need to maintain a significant business, you have to focus on different HRM undertakings like worker commitment techniques, performance management,
Transportation as a service can provide provision on-demand without actually owning or leasing cars. Whether the evolution of TaaS is proving to be good or not is still debatable to many. As the use of TaaS increases, the production of cars has become more of an asset due to which, carmakers need to decide on whether they want to be a mobility provider, service provider, or just simply make a car that can be sold to other companies who provide various services. TaaS comes bearing its own
Every business is going crazy over the electronic signature technology. It has enabled its users to start signing documents digitally. All it takes is to draw your signature on screen and add it to your paper. However, most people are not aware of this technology and its benefits. Have you ever thought about how to make my signature online? Or how to use the latest technology to reduce your workload? If yes, then here’s something for you. This article will help you learn about the five
Allowing employees to work from home has many benefits. These include schedule flexibility, decreased operational cost, and convenience for employees. Most importantly, remote work is ideal in the current circumstances brought about by the COVID 19 pandemic. And while most businesses struggle to re-establish normal operations, many organizations have adopted and adjusted to remote work as their standard procedure. But while a report shows that 80% of employees like the option of working
There are plenty of companies and businesses that want to transform themselves and take on a global kind of outlook, especially due to the increasing technological progress that is happening. In order for them to accomplish this goal, it is essential to work with a development team – including freelance software developers. If you are thinking of becoming a freelance software developer, there are certain advantages and disadvantages that come with the job description, and it helps to
While financial institutions and regulators continue to innovate to prevent criminal endeavors, financial criminals have also made efforts to bypass the measures used to detect and prevent their illegal activities. Now more than ever, banks and other types of firms that provide financial services should think ahead and come up with plans to strengthen their anti-financial crime teams and technology. Failing to do so may compromise their overall compliance and put their establishment at greater
Customer Relationship Management (CRM) software provides enterprises with a wide array of features and enables them to offer consistent and improved customer experience. While most companies are increasingly integrating the CRM to track leads, automate marketing, and enhance customer services, its implementation success rate remains a major concern. Even though, you’ve dedicated plenty of time researching various CRM systems to find the best one with exciting features, a few missteps in
Like people, new products are often judged based on appearance. Before humans dig deeper into looking for imperfections, we first are taken away by the outer details. When branding your business, this is extremely important to consider. The first impression you leave is what they will take with them into the future. Creating a seamless strategy to properly reflect your business is the way to win consumers over. You want them to uncover a product that not only establishes a positive first
Telemedicine and Telehealth have been buzz words in the health community and as of recently are helping many during covid, and they seem to be used nearly interchangeably. But, what exactly do these two terms mean, and how are doctors and health care providers putting these terms into play? Read on to gain a clear understanding of the difference between Telehealth and Telemedicine, and figure out how they can help you on your journey to better and more efficient healthcare. What is
In today’s business market, every company wants to make more with less expenditure. That means organizations don’t want to waste opportunities to free up their working capital. By providing greater visibility into the balance sheet, a proper working capital policy can deliver the added liquidity you required to support growth, streamline processes, reduce costs, improve service levels and grab better deals as they come. There are several ways to free up working capital; optimizing accounts
Paying employees is a routine task in every organization; however, payroll processing remains challenging for businesses, HR managers, and employees to complete. The volume of variables in calculating payroll correctly plus staying up to date on the ever-changing tax rules are some of the main challenges in managing payroll. SutiHR payroll solution can help address specific payroll challenges. We know traditional processes will not work to accommodate the needs of changing payroll landscapes
Today, the finance industry is experiencing a collision of technological and regulatory challenges, more than ever before. Firstly, revenue pressure is continually growing. Shifts towards digital client behaviour and the rise of technically agile competitors into the market are also increasing. Secondly, cost pressure has also evolving. Clients need 24/7 access to bank services through various channels and platforms of their own choice. This completes a view of the clients’ unique demands,
Procurement teams usually buy goods and services via competitive bidding or tendering process. They should research to find the vendors offering products at the best possible prices without compromising on quantity, quality, and delivery timelines. The process of finding vendors, understanding terms, and acquiring goods from external sources may include risks such as frauds and collusions. Factors such as shipping, delivery, marginal benefit, and fluctuating prices also affect the procurement
Job search is always a stressful experience for candidates. There are good reasons for that. Careful choice of vocation, monitoring of current proposals in the industry, preparation of catchy application documents and self-presentation for interviews, time-consuming selection process, and rejections - all these components are small challenges that together signify the candidates' pain. The Get Cover Letter website positions itself as a painkiller that makes the journey to the coveted employment
Many companies have begun to offer remote employment positions since the coronavirus has taken its toll around the world. Though it had been gaining traction prior to the spring of 2020, more companies than ever before have responded to the need to slow the spread of the virus and protect those who are most vulnerable with work from home opportunities. There are a number of benefits to working from home, but there are also some negatives. It is a lot easier for employees to feel disconnected
Proper maintenance of your fleets can boost driver productivity, reduce accident and breakdown rates, and minimize downtime. Unfortunately, many individuals launch themselves into fleet management without studying the market and learning from their predecessors' mistakes. Whether you are a newbie or an expert in the trucking industry, avoiding the following mistakes can make you a better fleet manager and streamline your business's operations: Poor route planning Poor route
Are you a plumber, electrician, HVAC technician, or home improvement contractor struggling to maintain your business amid the COVID-19 pandemic? Faced with obstacles like regional lockdowns, construction bans, social distancing, and unemployment spikes, residential service providers found it challenging to accommodate their target customers’ needs. As a result, many small businesses in the home service industry came to a screeching halt.  While some states have reopened, attracting new
Affiliate marketing is simply referred to as performance-based internet marketing. Companies collaborate with different affiliates who will promote their own products or services through their links. If an affiliate's promotion leads to a successful sale, the company pays him a commission for his work. This commission varies from product to product. Graduate paper writing service prepared this article to help you out with it. There are a number of affiliate marketing tips that you can use in
If you’re reading as a business owner or an entrepreneur, we’re glad to have you here. Today, with much advancement in technology and the internet, many businesses are having a major moment right now. So if you haven’t incorporated technology in your business or are not making the most out of it, you will eventually be left behind the other firms. In this feature, we will focus on workforce management software, which is being used by millions of companies across the globe. If you don’t know, a
Marketing entails advertising different products and services and also selling them. Since technology has advanced significantly, businesses are currently utilizing modern marketing techniques. In this context, we will focus on the cornerstones of modern marketing:   Build a mobile-friendly website You may be wondering why you need a mobile-friendly website. Well, most people browse the internet with their smartphones. If you have ever had an e-commerce store, you will understand
Understanding the realities of e-Learning and virtual training are more important now than ever before. Many companies have employees working remotely for the foreseeable future, and that means you need to train employees in a way that’s going to maximize your return on investment and ensure engagement and productivity.  The digital learning ecosystem is evolving rapidly, particularly now. Digital learning is no longer dependent on videos and assessments alone. Instead, there are
Free image taken from https://unsplash.com/photos/1shWwOrkxEM The trucking industry is becoming increasingly competitive, which means companies have to get better at recruiting and retaining drivers. If you take a look at any of the major job boards online, you'll find hundreds of job openings. Drivers are bombarded with job offers, and they often have to field calls from recruiters who want to lure them away from their current company. This situation is understandable once we
There is no cheat sheet to build a successful eCommerce business. Putting up a successful eCommerce business is similar to running a marathon race. You are required to start preparations ahead of time so that you don’t run out of energy and fuel midway. Most of the time, a lot of entrepreneurs fail at the start. But this should not be a source of worry; your business venture has all the prospects to become a fortune story provided you approach it conventionally; this means centering on the
People have been eager to create since the dawn of time. From little trinkets to revolutionary marvels, the creative spirit is a constant factor in our society, and never has it been stronger than with the digital creatives within the Maker Movement. What is the Maker Movement? The movement covers a wild revolution in the manufacturing process, putting technology and tools in the hands of people that may have never had them. Now eager to explore, they see what they can make along the way
The success of a call center depends significantly on technology. Although one may argue that the human factor plays a critical role, it's undeniable that a call center would not function efficiently or reach productivity goals without the right tools. One such tool that is integral to both outbound and inbound call centers is an autodialer. Autodialer defined A predictive dialer or auto dialer automatically dials phone numbers based on the criteria set by the client. This tool is
Background checks offer personal and comprehensive reports of an individual's life, which can either help you or hinder you. As an employer, a background check can help you determine a candidate's risk within the company. As an individual, a simple check can save you headaches and hardship, depending on the results.  Background checks differ from criminal police checks and credit reports in that they use various public databases to pull the information. Performing checks are simple,
Since the beginning of the internet, web page design has been a rapidly evolving tumble of chaotic and sudden developments. Now, companies like Wix and Squarespace have flung typical website design into the hands of the average person with internet access. But what are the repercussions of such a leap? How does this affect the web development industry as a whole? What influence does it have on the websites themselves? Popular Demand Demand for these do-it-yourself website development
Even before the Coronavirus came along, it was pretty well understood that remote working would become the norm. It was a win-win for both employers and employees alike.  With remote working employers wouldn’t have to invest as much into infrastructure while employees could work on their own terms.  Even so, remote work as the dominant trend was still several years away. The technology, apps, and habits needed to evolve. We were still experimenting with tools and methods and
The economy was already struggling with the beginning of 2020, and a lot of businesses were trying to push through with little resources. However, COVID-19 came and rapidly spread around the globe, wreaking havoc and forcing governments to enforce total or partial lockdown to slow down the spread. A worldwide government lockdown caused a major strain on everyone. Many people either got laid off from their jobs or had their income slashed in half. As a result, many people found themselves
  An audit department has one of the most crucial functions of a company. They're responsible for overseeing the accounting and recordkeeping functions of the entire company. With such, they make sure that finances are well-managed and in compliance with the company's rules and principles. Without them, no one can verify the accuracy and fairness of a company's financial statements. If you have an internal auditor within your company, you can make them more efficient by using audit
Do you long to run your own business? Are you a talented writer? Have you always assumed that the two things were incompatible? Writing doesn't have to mean being a starving poet or an unappreciated novelist. You can run a successful writing business. As is the case with most businesses, it's best if you specialize, and ghostwriting can be a particularly lucrative specialty. What is Ghostwriting? Have you ever seen celebrity biographies or books by ordinary people who survived or did
One of the problems that Windows 10, 8.1, and 7 users face is a damaged hard drive (HDD/SSD) or a disk partition with a RAW file system, and the same happens with a flash drive or an external drive. This is usually accompanied by "To use a disk first format it" or "Volume file system is not recognized" messages. And if you try to check such a disk using standard Windows tools, you will see the following message: "CHKDSK is not acceptable for RAW disks". So, how to recover a lost NTFS partition
Running a business is not an easy task. There are many small decisions that you have to make here and there to help it grow and stay afloat. Not only that, but failure to make the right decisions in those areas can have catastrophic effects for your company. As a result, it is important for you to make the right decisions at all times. You might think the solution to the above is just not to make too many decisions, however, failing to take calculated risks will also result in the
User experience (UX) drives conversions. Poor UX drives people away. A recent study reveals a few startling statistics: 52% of users said a poor mobile experience made them less likely to engage Mobile users are 5x more likely to abandon a task on a site not optimized for mobile 79% of people said they would leave one site and try another if they couldn’t find what they wanted. Great UX persuades people to buy products and builds trust in brands. To help you
In order or your business to see the continued success you desire, you need to think about cash flow. Your access to available capital dictates the decisions you will make for your company in the future. If you’re struggling in this area, there are many small adjustments you can make to your operations in order to improve the situation. Consider these financial tips and learn how to improve your access to working capital.  Evaluate Your Current Vendor Contracts The vendors you
Businesses are launched each day, and as a small businessman, you might panic since you don't know how to make it in such a competitive market. Well, there is a vast pool of resources that you can use to your advantage, and all you need to do is apply the right strategies that will promote that small business. You might lack the funds that big corporations have, but that doesn't mean that it's the end of the road for your business.  Here are brilliant ways that will help you promote
When running a business, it’s important to understand what’s going to allow it to run smoothly and generate more revenue. These processes and ideas come from all angles of the business world so getting a solid grasp of them all will be important to running a truly successful business. One of the essentials of running a successful business with positive cash flow is a website. Take a website like a shop front in the high street. Those with attractive apparel gain the trust of consumers before
Today I am going to cover my experience with Convertica’s conversion rate optimization (CRO) service but to do this I think I need to give you a bit of backstory to who we are, what we do and how I found CRO. I run a software as a service (SAAS) business. Our SAAS focuses on an old school industry which typically is pen and paper based and we use our platform to help businesses streamline and move to digital communication. The benefit of this for the business is it means that they