How to choose the Right SaaS Application for your field service business?

Do you own a field service business and looking for something that can take your business to the next level? If so, there is a one-stop solution for you! You need a SaaS Application! Are you reading it for the first time? You may be wondering, What is it? Why do you need it? How to choose the best one?


Before answering the last two questions, let us give you a short introduction of the SaaS application!



What is SaaS?

SaaS stands for software as a service. It is a way of delivering applications over the internet as a service. It is often subscription-based software where you can access the software through the cloud. That means you don’t have to install and maintain software.  You can access it via the internet no matter where you are living. You just need a good internet connection and desktop or smartphone. You will be free from complex software and hardware management.



Why do you need a SaaS Application for your field service business?

Because it can offer you many benefits. It can reduce IT costs and helps improve employee satisfaction and efficiency. Field professionals do not have to visit the office and check the desktop to get important documents or data. They can get the required information on the field instantaneously. As the software is in the cloud, it is easy to access it from anywhere.



How to choose the right saas application for your field service business?


Understand your business needs-

Talk to your field professionals, helpdesk agents or other service executives. It is the best way to understand your business needs. Involving your team in decision-making can give you an idea about the features required, gaps to be filled and identifying problems. 


For example- The attribution of tasks is a common problem faced by dispatchers.  If you are running a field service business, you can manage your team efficiently using a field service management software. This software allows dispatchers to view the availability of technicians and distribute work to them as per the requirement. In short, this software will help owners to maximise efficiency of their field professionals. Now the question arises, Which SaaS software can be the best solution for the growth of your field service business? At the end of this article, you will get an answer to this question. Read on to know more about it.



Look for a trial before buying it-

What is the biggest mistake people make while purchasing any product? It is when they allow themselves to be dazzled by the sales demo. In a demo, an application is presented in such an eye-catching way and you may think that this software solution can do wonders for your field service business. But when you look under the hood, you realize that the product is not worth it.


Here is some advice! Look for a trial before buying it because a first hand practice is the best test. Although a trial is different from a full-on implementation, it can still give you an overview of how it works. A trial can give you the ability to try out the software and check whether it’s a good fit or not!



Know what sorts of services does the vendor provides-

When you are investing in a subscription service, you are paying for ongoing quality. What if you face any issue down the line? You need support now! Your relationship with the service provider shouldn’t end once the sale is made. 


Look into the company's customer support before purchasing their product. Check if they are known for implementing feedback from their users! How will you communicate with them, if the problem arises- With a real person or robot?  Do they resolve issues within a reasonable time? Do they perform regular updates in their SaaS solution?


These are all important questions! Looking for their answers can help you in better decision making while choosing the right SaaS solution for your field business.



Which SaaS application is suitable for your field service business?

FSM software such as Field Promax can be a good choice! It is a powerful platform that streamlines your entire service business operations. Using Field Promax's software and mobile app, you can schedule and dispatch jobs, create estimates, manage recurring jobs, monitor your crew with GPS tracking, generate invoices from the field in less time, and manage customers. It can also provide you many other benefits such as increased efficiency of on-field workers, better resource optimization, better team coordination, real time visibility, higher accuracy and enhanced professionalism. Users have reported good customer support by the service provider. They even offer a free trial for 30 days. So, if you are also among one who owns a field service business and wants to grow it, you may try this software.


Author Bio 

Joy Gomez - Code is the central element that governs my universe; how I think, and how I live. I am a self-taught, process-driven programmer and a first-generation immigrant from Southern India. I completed engineering school while working full time with generous support and scholarships from employers due to my high productivity and drive. I am and have a Black belt in Lean Six Sigma. I created Field Promax to pursue my natural-born expertise – code, streamline processes, and code more.



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