Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting.
Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.
3 scenarios where you can find Freshcaller useful:
As a startup co-founder, with four employees, I need a product that I can set-up without investing a lot. Capital is crucial and I cannot invest large amounts on a channel before I understand what works for my business.
Startups can operate dangerously close to empty when it comes to their capital. Investments in phone-related hardwares will leave you gasping for breath.
Freshcaller provides you an option to start at $0 license fee so that you can launch your call center by only paying for your calls. You can purchase a phone number inside Freshcaller, and start making calls immediately.
I own a small consultancy firm of twelve employees. We receive a lot of enquiries over phone and our consultants should be able to answer them on browser or on their mobile.
Freshcaller can help businesses in exuding a professional feel to their callers using the multi-level IVR feature. You can combine Freshcaller's Interactive Voice Response system with call queues to create journeys for specific caller scenarios.
Your phone team will always have access to previous call notes and recordings to have a full contextual conversation with the caller. Calls can be forwarded to your mobile phones to attend them on-the-go.
I head a team within an organization which has offices in three different countries. I need a tool that helps me supervise the phone calls and route calls to different teams based on time and availability.
Freshcaller helps you monitor & barge calls real-time using the live dashboard thereby removing all fears of managing a globally distributed workforce.
You can combine business hour settings in Freshcaller with the IVR and call queues to create different routing strategies for calls that come in during and after your business hours.
- Customer Greeting Messages
- Call Recording
- Business hours based routing
- Call Monitoring
- Call Barging
- Number porting
- Inbound Caller ID
- After Call Work
- Call Conferencing