CloudTalk

Overview

CloudTalk is intuitive cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

We help teams communicate clearly and efficiently.

With CloudTalk you can get local or toll-free numbers from more than 80 countries accross the world. You can see full CloudTalk coverage at https://www.cloudtalk.io/country-coverage

With a predefined integrations, you can connect CloudTalk with your favourite tools, as CRM (e.g. Salesforce, Microsoft Dynamics, ZohoCRM, Pipedrive, etc.), Helpdesk or Support systems like Intercom, Freshdesk, LiveAgent, Help Scout, Live Chat, or e-commerce software like Magento, Shopify, BigCommerce, or any other tools you use. Through the CloudTalk API, you can integrate CloudTalk to any external systems you use. Once you integrate your business systems with CloudTalk, all available data and information are automatically and regularly synchronized through our API. You can see predefined integrations at https://www.cloudtalk.io/integrations

Thanks to predefined integrations and API, your employees will always have access to up-to-date information in all your systems used in customer interactions, and your agents and employees will see complete information about the caller before they answer the call. See all the benefits, you get with ingerations and CloudTalk Real-Time Customer Cards at https://www.cloudtalk.io/real-time-customer-card.

CloudTalk team follows recommendations established by security standards ISO 27001/27002, PCI/DSS and the OWASP security project. CloudTalk is GDPR compliant. All our customers’ data are partitioned to ensure that they cannot be accessed by other clients or unauthorized persons.

With call monitoring and recording, historical and real time reporting, your supervisors, managers and agents make data-oriented decisions depending on complete information.

You don’t need any hardware, buy any license, or 3rd party software, all you need is a computer or smartphone with Internet connection.

CloudTalk offers affordable packages to suit every budget. So whether you’re a small business or a large enterprise, you can make use of CloudTalk benefits without spending much. See our pricing at https://www.cloudtalk.io/pricing

Key Features

  • International numbers from more than 80 countries
  • Advanced call analytics
  • Call recording
  • Callback
  • Business hours
  • Custom music and Personalized greetings
  • Real-time modifications
  • Desktop notifications
  • Call Queuing
  • Voicemil by email
  • Shared contacts and Addess book
  • Skill-based routing
  • Caller-based routing
  • Wallboards
  • Real-time dashboard
  • Call monitoring
  • Advanced reporting
  • One-click integrations

Specifications

Pricing

Starting from:
$19.00/month
Pricing model:
Free Trial:
Available (No Credit Card required)

Screenshots

  • Real-time customer card as a tool for customer support
  • Wallboard – get a live picture on what’s going on in your cloud call center
  • Customer calls in contact history

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