Vocalcom Contact Center Software is a cloud based solution that is user focused, communication-rich, built with online technologies, and is essentially massively scalable. With the help of this software you can not only design IVRs easily but also add agents and customize reports. A business will hardly have to search for IT solutions if they have easy-to-use interface of Vocalcom. You can manage all kinds customer interactions with the help of the single interface, thereby serve customers in a better manner and at the same time increase sales efficiently. You can get rich ACD functionality having smart as well as fast routing, CTI screen pop, IVR, and most importantly capabilities/technologies available in the market. Whether it is real-time customer feedback, multi-channel self-service, new mobile API, or proactive outbound solutions, you will get all these facilities at minimum customer effort from Vocalcom Contact Center Software.
Whether the service is voice calls, email, live chat, mobile care, or social media, customer servicing agents can move efficiently among these channels for providing customers with better, faster, and more efficient solution, thereby enhancing customer experience. Wide array of services can be availed by businesses by using Vocalcom Contact Center Software and they are inbound and outbound solutions, email, online and mobile solution, social solutions, CRM Integration, consolidated customer data, Omnichannel Customer Feedback, training and evaluation of agents, customization of automation rules, support flexible staffing, knowledge, dashboards and reports, unified workspace, availability of historical reports and data, availability of note addition and easy collaboration facility, and visual workflow.
In the inbound solutions, you will get skills-based routing, multi-channel virtual queuing, real time collaboration facility, Advanced voice recognition or IVR, queue callback routing, real time active blending, availability of drag and drop facility, repeat callers, call recording, mobile call connect, customer satisfaction surveys, and many more.
- Click to Call Meeting, Click-to-chat, Click-to-video
- Simply configure, provision and monitor your call center
- Complete browser-based multichannel agent desktop - WebRTC
- Massively scalable, communication-rich, and user-focused
- No Hardware to Buy.Total Security and Reliability
- Single Click Agent Monitoring and Reporting
- Predictive, Progressive and Preview Dialing
- Workforce Optimization & Quality Management
- Multichannel Skills-based routing
- Social monitoring and engagement
- Out-of-the-box CRMs integration
- Customer feedback Software & NPS
- Social media customer engagement
- Dynamic call & screen recording
- Proactive Service Notifications