Zonka Feedback

Overview

Zonka is one of the most powerful and complete feedback management software that is super-easy to use and deploy. It empowers businesses to tap into customer feedback via multiple survey channels. It not only helps collect feedbacks, Zonka aims to simplify and automate the entire feedback management process. From capturing feedbacks, understanding detailed reports and taking actions on responses, Zonka’s goal is to effectively help deliver an uncanny customer experience.

Collect Feedback using Tablets, Website, Email and SMS-

Zonka enables businesses to capture customer and employee feedback via multiple channels that include on-premises feedback via tablets, kiosks, & smartphones and conduct surveys online via the web, mobile apps, email and SMS.

Industry Metrics: NPS, CES, CSAT and Custom Rating Scales-

Zonka is designed to power up customer feedback management. It is heavily loaded with featured to collect, understand and action key customer feedback metrics such as NPS, CES, CSAT and other custom rating scales thereby giving back control to businesses to listen clearly to customers and grow.

Creating surveys & feedback forms-

Zonka’s elegant and super intuitive WYSIWYG survey builder helps create beautiful surveys that demand attention and ensures maximum response rates.

Comprehensive reporting & detailed insights-

Zonka provides detailed feedback and survey insights through its reporting dashboards that include NPS & rating score analytics, comparative reports, multi-location and chain performance reports, staff performance indicators among so much more. With features like device tracking, ready integrations, real-time alerts, integrated security; it is loved by large businesses with multiple locations and chains.

Take action and close feedback loops-

Zonka has a dedicated response inbox that centrally collects all incoming feedbacks in real time to enable action on responses received. It is powered with dynamic features like tagging responses, assigning to teams, ability to send emails to prospects right from the response inbox, sharing reviews on social media, tracking action history and more.

Key Features

  • Ipad Survey App
  • Android Surveys, Net Promoter Score Software
  • Feedback Management
  • Android Survey App
  • Survey On Ipad
  • Customer Feedback App
  • Offline Survey, Customer Feedback

Specifications

Pricing

Starting from:
$39/mo
Pricing model:
Free Trial:
Sign up for a 15-day free trial. No credit card required

Screenshots

  •  email surveys
  • ipad survey app
  • Kiosk Survey App
  • Mobile survey app

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