Zestim is an intelligent live chat software designed for businesses to improve conversions on their website. Zestim combines sales and support in one, powerful package. Zestim helps businesses identify and engage prime prospects in real-time based on their behavior on the website.
Zestim’s core platform goes well beyond live chat to offer audio/video calling, co-browsing, in-app chat, real-time behavior targeting, exit intent detection, among other advanced capabilities. The Zestim platform is engineered for reliability and scale, using enterprise-level technology made available to businesses of all sizes from startups to enterprises. Zestim clients are able to increase sales, improve customer satisfaction and cut down on support and infrastructure costs.
Previously available only as a custom-built live chat software for enterprises, Zestim is now open to the public through the SaaS model. According to Forrester, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a web site can offer. Zestim captures the behavior of website visitors, and based on their behavior, sends pre-defined messages in real-time that are both targeted and personalized.
This could be a user that has added products to cart, and has not checked out or a visitor experiencing errors while checking out - Zestim throws up customized pro-active chats to push such users towards the sale. Zestim also enables agents to receive alerts when a visitor performs certain actions like exiting the website or abandoning their cart.
- INTELLIGENT CHAT ROUTING
- CO BROWSING
- AUDIO & VIDEO CALLING
- PRE-CHAT SURVEYS
- AGENTS & DEPARTMENTS
- CANNED RESPONSES
- QUEUE PLACEMENT INDICATORS
- AUTO RESPONDERS
- PROACTIVE CHATS
- REAL-TIME BEHAVIOUR TARGETING
- EXIT INTENT DETECTION
- RECEIVE CHATS FROM YOUR MOBILE APP
- COMPREHENSIVE REPORTING