Cugic—a powerful live chat platform that aims to provide the best conversational experience to customers in real time. Besides its core focus on facilitating a flawless live chat communication with your customer base, Cugic is capable of providing other advantages for the business as well ranging from the performance management of the agents to everything influencing the revenue generating aspects from the customer support team.
Apart from keeping close tabs of visitors navigating to your website, how to capture each visitor and putting ample effort in converting them into potential leads is what Cugic deals in to impact the overall client conversion cycle on positive terms.
The software also helps the agents to merge all the important client data into a one-stop group inbox, helping them acquire information whenever needed and make relevant decisions pertaining to different live chat conversations.
Cugic’s potent analytics empower the business with different kinds of tools including the feature to measure customer satisfaction level, inquire agent performance and proactively locate problems well before execution. The prime purpose of the analytics is to keep you on budget track and assess the agent performance in a timely manner.
The live chat tool also seamlessly connects with all the major social media platforms including Facebook, Twitter, etc. The fluent integration will help the team in acknowledging queries and offer solutions in accord.
The tool is also highly customizable that aids the agent in altering the interface and facilitating a unique conversation with each visitor.
- Chat Solution
- Social Integration
- Call Support
- Advanced Reporting
- Agent Reports
- Email Support
- 39 Languages Available
- Responsive Dashboard
- Chat & Email Encryption
- Video Calls
- Customized Branding