Vorex PSA Service Desk is an online business management solution provider that mainly provides PSA (Professional Services Automation) as well as project management tools to small businesses for proper business management. Businesses can use cloud based solutions of Vorex for ease in managing IT services, legal aspects, accounting, marketing, and many more – all from a single platform.
With the help of products and solutions of Vorex, small businesses can get better insight in their businesses, help in accounting, automated invoicing, help desk, billing, time-tracking, provision of intuitive operation management, automation of professional services, and CRM. All these features help companies in improving efficiency, taking better care of customers’ perspectives so that they can excel more, and most importantly grow business.
With the help of Vorex’s Help Desk and Ticketing feature, users can not only create and track tickets from any given input but also escalate issues as per the need. This functionality helps clients respond effectively to requests of customers and also communicate the issues that are being handled. A small business can capture all the issues (including every billable hour across the account) in an accurate manner.
Incident reports can be created with the help of Help Desk and Ticketing feature of Vorex along with addition of notes that include emails. Issues can be resolved easily and quickly by matching proper personnel with every incident. You can take advantage of this tool for properly scheduling technicians for every task. With Vorex’s Help Desk and Ticketing feature in place you can be rest assured that there will be no unbilled hours for a project and therefore profit margin of the business will improve.
Proven success has been observed in multiple verticals including telecommunications, engineering and construction, architecture, consulting and professional services, finance, marketing, and software and technology.
- Service Desk
- Time Tracking
- Expense Tracking
- Project Management
- Client Management
- Assets Management
- Mobile App
- Email Parser
- Resource Utilization