ProProfs Help Desk
ProProfs Help Desk is a customer service tool that helps to bring about more engagement and conversation with customers. Helpdesks focus on customer interaction. The ultimate objective of developing this cloud-based ticketing system is to lend proper attention to customers. Making your customers feel delighted is what every business aspires.
A few of the crucial features of ProProfs Help Desk are shared inbox, collaborative email, ticket prioritization, issue tracking, email-like interface, canned responses, reporting, and analytics. The customer support software is powered by collaborative shared inbox functionality.
With shared inbox feature of ProProfs Help Desk, your agents can effectively measure all customer-facing inboxes. These inboxes can be support@, billing@, sales@, contact@, and help@. When your team is aware of who is working on what, no customer request is missed or left unattended. Customers get timely responses, and there is a faster ticket resolution.
Faster ticket resolution is the only way to delight your customers. Collaborative email makes this possible. You can assign a single ticket to individual agents or their team. Your agents can make internal comments and notes to close requests faster. You can label and mark tickets.
Assigning tickets and priorities can be possible too. With child ticket creation, your agents can get inputs from other employees or departments. When they can track internal subtasks better, customers get timely responses.
Besides, ProProfs Help Desk helps support teams maintain a service level agreement (SLA). Set up your workflow rules around priorities, filters, and SLAs. Stay organized with smart workflow!
- Shared inbox
- Ticket prioritization
- Issue tracking in one place
- Collaborative email
- Canned responses
- Faster ticket resolution
- Email-like interface
- Timely response with child tickets
- Tickets surveys
- Workflow configuration
- Interaction Tracking