Bornevia is a team helpdesk software that brings all your customer service email, SMS, twitter, facebook, and live chat conversations in one place. Bornevia SaaS customer service software unifies email, live chat, SMS, and social media messages in one team inbox interface. The experience is just like using Gmail for multichannel support.
It's in small business cloud customer service software market, which we believe will be a huge market by 2020, triggered by better internet penetrations and online business/startup ecosystem growth especially in the emerging market such as Africa, Southeast Asia, and Middle East.
We aim to deliver customer service solution that can not only serve developed but also developing markets, which is a unique/blue ocean territories for new entrants.
Our product makes multichannel support easy by everyone in your team. Everyone can install chat widget to talk to your online visitors in real-time and boost conversion, manage all support tickets from our web or mobile application, and integrate with other apps with our API.
Bornevia app is now available on Android. You can enjoy mobile customer service helpdesk on your smartphone anytime, anywhere. The app will monitor all your support tickets, agents, and their performance on-the-go.
There numbers of problem solved by Bornevia, such as making you and your team easier in handling incoming support tickets from a few channels, responding faster to customers, and
onboarding new customer support reps quickly and keeping track of their performance.
- Email-like Helpdesk
- Private Note with Mention
- Multiple Team Inboxes
- Email Notification
- Real Time Notification Log
- Multichannel ticketing
- Live Chat
- Insights and Reporting
- Mobile App
- Ticket Assignment
- Email Tracking
- Canned Responses