ReachOut Suite is a complete Customer Relationship Management (CRM) and Customer Service Management (CSM) solution that improves operational efficiency by eliminating paperwork and streamlining processes with mobile-based forms and workflow. You won’t find a field service management system that is easier to use. If your field service planners are using paper forms or spreadsheets, switching to ReachOut can lower your costs up to 25%. In addition, ReachOut will help you maximize the productivity of your team and increase the billable hours of your field service personnel by more than 5%.
How? With GPS-integrated scheduling of incidences, work orders, audits, and inspections you will have full visibility of resource utilization and service delivery effectiveness. You will be much better able to organize, schedule, track, execute, and analyze field services which will eliminate the need for over-large “service windows.” Reachout is also particularly well suited for service situations involving sophisticated data collection or checklist-driven procedures.
Visual scheduling options let planners accommodate customer service delivery requests more easily and more intelligently. Managers can identify poor performers faster and make rapid corrections to poor service procedures. Higher-quality customer service will lead to better customer retention.
Field personnel can run ReachOut on their own tablets or smartphones, which can be especially important if field service personnel are contractors. Once they download their assignment, they don’t have to be online to collect information, add photos, or refer to service documents while onsite. Employee turnover is reduced because ReachOut reduces stress with helpful capabilities such as the simple-to-use Estimate and Invoice Creation functions. They know when the job is done, the paperwork is done.
Field service is about building and maintaining customer relationships. ReachOut gives you rich CRM tools including access to customer service histories. Field personnel will be able to converse more intelligently with customers while on site.
ReachOut is highly configurable, so that nearly any company with service delivery functions can take advantage of these benefits without having to make major changes to the company’s way of working. With ReachOut you can build customized “smart” forms that can guide users through complex data collection steps, or service procedures with conditional steps. As a cloud-based service, ReachOut requires no IT servicing and scales as your company grows to accommodate large teams.
- Intelligent Forms with Skip Logic
- Offline sync ability
- Simple User Interface
- Easy Scheduling
- Faster Inspections